5G Home Broadband | iiHelp (2023)

Select your modem to get started:

5G Home Broadband | iiHelp (1)

Nokia FastMile 3.2 5G Modem(Supplied from 29 March 2023)

5G Home Broadband | iiHelp (2)

Sagemcom 5866 5G Modem

5G Home Broadband | iiHelp (3)

Nokia FastMile R1 5G Modem

Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

Nokia FastMile3.2 5G Modem

Follow the instructions below to set up your 5G Modem (Nokia FastMile 3.25G modem)for 5G Home Broadband.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Unplugged your old broadband modem.

Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work on other devices.

Unbox and choose a good spot for your modem. These tips will help:

  • A clear, elevated space near a window is ideal.
  • Avoid direct sunlight as this can cause your modem to overheat.
  • Placing the modem on the floor or in a cupboard may cause a weak signal.
  • Using the same spot as your old modem for NBN or other broadband services will not work unless it is in a clear, elevated space near a window.
  • You can try different spots if your first spot isn’t giving you a strong signal.
  • Use the Nokia WiFi App to achieve the best connection results.

Set up via the Nokia Wifi App

This is available on Androidand iOS.

  1. Download and open the Nokia WiFi app on a mobile device.
  2. Accept permission for “Nokia WiFi” to find and connect to devices on your local network. and the permission to receive notifications regarding alerts, sounds and icon badges.
  3. Connect the mobile device to a WiFi network
  4. In the Nokia WiFi app, tap Get Started.

    5G Home Broadband | iiHelp (4)

  5. Select Scan code, or select No QR Code? Enter manually.

    5G Home Broadband | iiHelp (5)

  6. Follow the advice on how to position the modem.
  7. On the Insert SIM card screen, press Next.
  8. Power on the modem by plugging it into an electrical outlet and pressing the on/off button on the back of the modem. Click Next.
  9. Connect your devices to the network and click I'm Connected.

    5G Home Broadband | iiHelp (7)

  10. The app will provide info on your connection. You can Reposition gateway or click Next.

    5G Home Broadband | iiHelp (8)

  11. Once you’re happy with the connection, click Finish.

Set up Manually

  1. Place the modem in the intended location and use the supplied power cable to connect the modem gateway to an electrical outlet.

    5G Home Broadband | iiHelp (9)

  2. Press the Power On button on the back of the modem gateway.
  3. The LED on the top of the modem will turn on, and will start to search for a 4G and 5G signal. Searching for a signal takes about 2 to 3 minutes Do not turn off the FastMile while searching.
  4. The Center LED will turn green when connected to 4G, and the 5G LED will light up if a 5G network is found.

    5G Home Broadband | iiHelp (10)

  5. If the 5G light is off or indicates a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
  6. Once repositioned, press the TEST button on the back of the modem to check the network.
    Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
  7. You can use an additional Ethernet cable to connect a computer to any of the two LAN ports on the back of the modem.

If you wish to connect your devices via WiFi, there are two options:
- A) Use theWiFi Network name and Passwordon thebarcode sticker on the base of your modem gateway.

5G Home Broadband | iiHelp (11)


- B) (Smartphones only) scan theWiFi QR code on the modem's barcode sticker.
- C) Press the WPS button on the back of your modem gateway.

5G Home Broadband | iiHelp (12)

Your modem will automatically connect your devices to the best WiFi network possible. Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Sagemcomm 5866 5G Modem

Follow the instructions below, or watch the video to set up your 5G Modem (Sagemcom 5866) for 5G Home Broadband.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Unplugged your old broadband modem.
  1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
  2. Choose a good spot for your modem. These tips will help:
    - A clear, elevated space near a window is ideal.
    - Avoid direct sunlight as this can cause your modem to overheat.
    - Placing the modem on the floor or in a cupboard may cause a weak signal.
    - You don’t have to use the same spot as your old modem for NBN or other broadband services.
    - You can try different spots if your first spot isn’t giving you a strong signal.
  3. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the Power button located on the base.

    5G Home Broadband | iiHelp (13)

  4. Wait approximately 3 minutes for the modem to boot up and configure.
  5. If the Signal lights are off or indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.

    5G Home Broadband | iiHelp (14)

    Note: If your Signal lights remain off, please call us on 13 22 58 for assistance.
  6. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports.
  7. If you wish to connect your devices via WiFi, there are 3 options:
    - A) Use theWiFi Network name and Passwordon thebarcode sticker on the back of your modem.
    - B) (Smartphones only) scan theWiFi QR code on the modem's barcode sticker.
    - C) Enable WiFi Protected Setup (WPS) on your device then press the WPS button on the back of your modem.

    5G Home Broadband | iiHelp (15)

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Nokia FastMile R1 5G Modem

Follow the instructions below to set up your 5G Modem (Nokia FastMile) for 5G Home Broadband.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Unplugged your old broadband modem.
  1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
  2. Choose a good spot for your modem. These tips will help:
    - A clear, elevated space near a window is ideal.
    - Avoid direct sunlight as this can cause your modem to overheat.
    - Placing the modem on the floor or in a cupboard may cause a weak signal.
    - You don’t have to use the same spot as your old modem for NBN or other broadband services.
    - You can try different spots if your first spot isn’t giving you a strong signal.
  3. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the ON/OFF button located on the base.

    5G Home Broadband | iiHelp (16)

  4. Wait approximately 5 minutes for the modem to boot up and configure.
  5. If the 5G light is off or indicates a low signal by being orange or red, move your modem to another location, ideally near a window and away from direct sunlight. The Signal Direction light on the outer ring of the LED panel will indicate the direction of the strongest 5G signal.
    Note: If the 5G light remains off, please call us on 13 22 58 for assistance.

    5G Home Broadband | iiHelp (17)

  6. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports on the base.
  7. If you wish to connect your devices via WiFi, there are 3 options:
    - A) Use theWiFi Network name and Passwordon thebarcode sticker on the base of your modem.
    - B) (Smartphones only) scan theWiFi QR code on the modem's barcode sticker.

    5G Home Broadband | iiHelp (18)

    - C) Enable WiFi Protected Setup (WPS) on your device then press the WPS button on the base of your modem.

    5G Home Broadband | iiHelp (19)

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

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FAQs

5G Home Broadband | iiHelp? ›

Is 5G faster than cable internet? 5G internet is capable of reaching higher wireless speeds than the wireless speed generations before it, but you're not guaranteed the highest speeds and certainly not the higher speeds than you'd get with a reliable cable connection.

Is 5G home internet enough? ›

Is 5G faster than cable internet? 5G internet is capable of reaching higher wireless speeds than the wireless speed generations before it, but you're not guaranteed the highest speeds and certainly not the higher speeds than you'd get with a reliable cable connection.

Why is my 5G broadband so slow? ›

Technically. So, why are some 5G connections so slow? The first, and most impactful, reason is that the far-reaching 5G signals that have powered the vast majority of carrier rollouts in the US – especially from AT&T and, to a lesser extent, T-Mobile – have used low-band carrier frequencies.

Is 5G home broadband better than Wi-Fi? ›

The honest answer to this question is “it depends”. Fibre has some very impressive theoretical speeds but 5G powered networks do also. 5G can be as fast or faster than fibre in some areas. Three Home Broadband is capable of delivering speeds up to 250Mbps.

What are the disadvantages of 5G home internet? ›

While 5G home internet is fast, its speeds can be unstable

Since 5G operates over a fixed wireless connection, your speeds tend to fluctuate throughout the day, just as your cell phone internet speeds do.

Can 5G replace home Wi-Fi? ›

Ok, 5G is Interesting, But Will It Replace Wi-Fi? Easy answer, No! For the last 10 years, every improvement in carrier wireless technologies was proffered as a potential technology to replace Wi-Fi and the answer was always the same, not yet. We saw it with mobile WiMAX, 3G, and 4G, it will be the same answer for 5G.

Is 5G home internet as fast as fiber? ›

Fiber optic internet has a much higher bandwidth than a 5G network does. Thus, this makes it possible for users to download files faster and stream video without any issues.

How can I boost my 5G broadband? ›

To make use of 5G or 4G LTE for home internet you need a cellular router and a data contract with a SIM card from a carrier. Once you have got these, a signal booster will ensure you have the fastest connection. For even more boost, get a powerful outdoor antenna, and you'll never look back.

How can I boost my 5G home internet? ›

In 4G LTE and 5G networks, signal quality is measured as SINR. Increasing your SINR can have a dramatic impact on your connection speeds. The best way to improve SINR is to use a directional outdoor antenna, either connected to a signal booster or directly to an LTE or 5G hotspot.

What speed should I get with 5G broadband? ›

5G home internet commonly gives you speeds around 100–300 Mbps. But 5G internet speeds can reach up to 1,000 Mbps, depending on the plan and quality of cell service in your area.

Does 5G require fiber optic cable? ›

Equally as important to note is that not only does 5G need fiber, but it needs huge fiber counts with incredible density and ability to access that through splice points that are near enough to where it is needed so you can break out.

Is 5G good for streaming? ›

5G delivers a range of improvements over existing legacy technologies that can create significant advantages for media streaming providers. For instance, according to Qualcomm, 5G has 100 times more capacity and is 10 times faster than 4G.

Does bad weather affect 5G home internet? ›

Most satellite, fixed-wireless, Wi-Fi, and 5G signals fall into these frequencies, which means that if there's rain or clouds between the transmitter and your receiver, some of the signal will be absorbed.

Why is 5G not good indoors? ›

This is because mmWave signals struggle to penetrate building walls and certain types of glass, thus hobbling indoor 5G performance. In fact, since AT&T and Verizon first deployed mmWave 5G in 2019, users have found it difficult to access high-band 5G signals.

How many devices can connect to 5G home internet? ›

Verizon limits 10 devices to connect to the 2.4GHz and 30 devices on the 5.0GHz.

Does 5G home internet require a router? ›

You'll just need a router with a 5G SIM card slot which will then connect to the nearest cell tower and give you all the speed and convenience of this mobile network. As far as your laptop, phone, and other devices are concerned, a 5G WiFi network looks just the same as standard broadband.

How many Mbps is Verizon 5G home internet? ›

Verizon 5G Home Internet Internet Speeds

According to Verizon's broadband services, the 5G Home Internet plan can reach download speeds of up to 300Mbps. Typical upload speeds average 10Mbps. However, the speed might use its 5G Nationwide network or 4G LTE in lower signal conditions.

Is Verizon 5G home internet better than Google fiber? ›

No, 5G home internet is not faster than fiber. Fiber can reach speeds up to 5,000Mbps, while 5G home internet can reach max speeds of 300–1,000Mbps (depending on the provider and plan). Fiber also has symmetrical speeds, so its uploads are just as fast as downloads.

What is faster 5G WiFi or Ethernet? ›

5G WiFi max's out at 3.466 Gbps while Ethernet goes up to 100Gbps.

Where should I put my 5G modem? ›

Be sure to position the modem in a spot with little to no obstructions. Obstructions that may impact the strength of your 5G signal include: Physical obstructions outside the home such large buildings or trees. Dense in-building material such as window insulation, concrete, brick materials, or metal support structures.

Where is the best place to put a 5G router? ›

Your 5G router needs as few obstacles between it and a mast as possible, so it should be placed near a window, ideally on a windowsill, with no curtains or blinds in the way. It should also be away from electronic equipment like microwaves and baby monitors, which can interfere with the signal.

How do I find the strongest 5G signal? ›

How can I get the best 5G signal?
  1. Check for network coverage. Before you buy a new phone, check the coverage map of your network provider in the area you will be using the device. ...
  2. Position your device near a window. ...
  3. Keep your device updated. ...
  4. Remove any obstructions. ...
  5. Check the frequency band. ...
  6. Contact your network provider.
Mar 9, 2023

Does 5G broadband need a phone line? ›

No. Whether it's for home or business, the 5G Internet plan does not support a landline or fixed phone line service right now.

Can you use 5G with Ethernet cable? ›

Plug one end of the Ethernet cable into an Ethernet port on the computer. Plug the other end of the Ethernet cable into the LAN port on the bottom of the 5G Internet Gateway. If necessary, power on the device and computer. Ensure the LAN Port's LED is solid green.

Can 5G go through Ethernet? ›

There might be some other better way though. You cannot connect to a 5G Wi-Fi network through an Ethernet cable as they are two different types of network connections. A Wi-Fi network is a wireless connection, while an Ethernet connection is a wired connection.

Is 5G fast enough for Netflix? ›

5G is faster than 4G in some areas of the U.S., offering higher download speeds and a more consistent connection. However, it's unlikely that you'd be able to stream Netflix in 4K with 5G right now. But that doesn't mean it won't be possible in the future.

Is 5G fast enough to stream movies? ›

Another aspect is the extremely low latency standard that 5G networks are required to abide by. This means everything you currently do on the internet is a lot faster with 5G Wi-Fi, like when downloading files, sharing data, uploading videos, playing online games, streaming movies, etc.

Does hot weather affect 5G? ›

Hot, sunny weather could degrade future fifth-generation or "5G" cellular transmissions by more than 15%—which could mean more dropped calls in places like Florida and the Middle East—but an Embry-Riddle Aeronautical University engineer says research will guide solutions.

Does heavy rain affect 5G? ›

It also appears that the that higher the frequency bands, the greater the power loss. "Satellite services operating in the Ka (12GHz) and Ku (30GHz) bands, and 5G layers running in the mmwave band (26Hz) are affected by heavy rain," she said.

Can dust affect Internet speed? ›

Dirt, dust, grime — all of these things can slow down your internet speeds at work by worsening their cooling properties. In turn, this can cause them to overheat and malfunction, causing them to come to a crawl. Maintaining your Wi-Fi router and modem on a regular basis, therefore, is really important.

Does 5G signal go through walls? ›

Although 5G mmWave is super fast its wavelengths have short and weak penetration through physical objects such as walls, doors, trees, etc.

Can 5G penetrate windows? ›

Signal attenuation and path loss complexities

This phenomenon is particularly pronounced in higher frequency bands like those used by 5G. When 5G signals encounter physical barriers, such as walls, ceilings, and windows, their strength decreases further, making it difficult for them to penetrate buildings effectively.

Do walls affect 5G? ›

5 GHz networks do not penetrate solid objects such as walls nearly as well as do 2.4 GHz signals. This can limit an access points reach inside buildings like homes and offices where many walls may come between a wireless antenna and the user.

How do I fix a slow 5G connection? ›

  1. Move to a Different Location. Many physical factors can result in slow LTE or 5G. ...
  2. Update and Disable Network-Heavy Apps. ...
  3. Disable Data Saver or Low Data Mode. ...
  4. Remember Your Data Cap. ...
  5. Disconnect From Your VPN. ...
  6. Check for Network Outages. ...
  7. Reset Your Phone's Network Settings. ...
  8. Remove and Reinsert Your SIM Card.

How do I fix slow 5G WiFi? ›

Re: Sudden slow internet on 5ghz Wi-Fi
  1. Open Settings app, click Network & Internet > Status > Network reset link.
  2. Now click on Reset button on next screen.
  3. In confirmation prompt appearing next, click Yes.

Will 5G affect broadband speed? ›

Faster Internet for all. Over 90% of mobile users now have broadband speeds over 2 Mbps after 5G rollout.

Why is 5G WiFi unstable? ›

The 5 GHz band has a lower range because higher frequencies can't penetrate solid objects such as brick walls. It is however faster. In addition, your connection can be slower in either band due to interference from other WiFi enabled devices and things like microwave ovens.

Why is 5G so slow AT&T? ›

5G is difficult in congested metropolitan areas because of building interferences and the towers running at or near capacity. More and more folks think they need 5G or 5G+ so the number of phones accessing the towers has quickly saturated the towers.

Why is my 5G faster than my WiFi? ›

5 GHz uses shorter radio waves, and that provides faster speeds. WiGig takes this further and operates on the 60 GHz band. That means even shorter radio waves, resulting in even faster speeds over a much smaller distance. There's also much less congestion with 5 GHz.

Why is my Verizon 5G internet so slow? ›

There can be several reasons for slow Verizon internet on your phone, like a VPN app is enabled, High-data apps running in the background, data saver mode is ON, or the data limit is exceeded on your device.

Why is my 5G WiFi slower than 2.4 g? ›

The difference between the two is pretty simple: it all comes down to range and speed. 2.4 GHz has a longer range, meaning it reaches a lot further than 5 GHz Wi-Fi. 1 However, even though you can connect to 2.4 GHz Wi-Fi from your basement, it will have a slower speed. 5 GHz Wi-Fi is faster.

Why is my internet so slow but speed test is fast? ›

Your ISP can't control your overall internet experience because your speed is only going to be as fast as the slowest segment between you and the site you're trying to visit. Think of your rated internet speed the same way you think of a speed limit sign.

Does 5G penetrate walls better? ›

Technical and physical limitations. Although 5G mmWave is super fast its wavelengths have short and weak penetration through physical objects such as walls, doors, trees, etc.

What is the main issue with 5G? ›

Cost and complexity

One of the critical issues facing 5G networks is the need for a high density of base stations, which requires a significant investment in infrastructure. In addition, 5G networks are challenged by the need to support various new applications, such as augmented reality and virtual reality.

What are the problems of 5G internet? ›

Challenges for 5G Network Implementation
  • Frequency band and Spectrum availability issues. ...
  • Approach for 5G network deployment. ...
  • Mobile devices at the user end need to be upgraded. ...
  • Managing expenses involved in 5G network deployment. ...
  • 5G network deployment challenges with security and privacy concerns.
Dec 27, 2022

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