Find out how to connect your TV, internet, or wireless provider to your Max account so you can start streaming. (2023)

If you get Max through a TV, internet, or wireless provider, you need to connect your provider account (with your Max subscription) before signing in to Max.

Already have an account?

If you already have a Max or HBOMax account, sign in with your account email and password.

Choose the device you're using:

Here's how to connect your provider:

  1. Open Max, choose Sign in and then Connect.
    Already signed in? Choose your profile and then Sign Out.
  2. iPhone or iPad

    Choose Allow to let Max use your TV provider info from iOS Settings. Or, choose Don't Allow to select your provider in Max.

  3. Choose or search for the company you get Max through. My provider isn't listed.
  4. On your provider's sign-in screen, enter your provider account info and choose Sign In.
    Need help? Go to Troubleshooting.
  5. If prompted, complete the account form and choose Create Account.
    Already have an account? Enter your Max or HBOMax email address on the Create Your Account screen. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message.
  6. Choose Start Streaming and then you're ready to stream.

If you added a password to your Max account, you can sign in on any supported device using your account email and password.

NoteYour HBOMax profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message

  • Make sure Max is included with your TV, internet, or wireless package. To do this, sign in to your TV, internet, or wireless account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?
  • Apple iPhone or iPad: Try removing your TV provider from your iOS device settings, and then try connecting your provider again. On your iOS device, go to Settings > TV Provider > Remove TV Provider. Once removed, try connecting your provider again.

Can't sign in to your provider account?

If you can't sign in to your TV, internet, or wireless provider account, make sure you can sign in on your provider's website. Here's how:

  1. Go to your TV, internet, or wireless provider's website.
  2. Sign in with your provider account.
    NoteIf you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
  3. After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.

'Account found' message

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If the email address you entered is already associated with a Max or HBO Max account, you'll have two options:

Verify Email Address

  1. Choose Verify Email Address.
  2. Check your inbox an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
  3. In Max, enter the code from the email and choose Submit Code.
  4. Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

  • Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
  • Choose Resend One-Time Code on the enter code screen and check your email again.

Create New Account

To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.

Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Here's how to connect your provider:

  1. Go to max.com on your computer and choose Sign In.
    Already signed in? Choose your profile and then Sign Out.
  2. On the right, choose the company you get Max through or choose View All to find your provider.
    My provider isn't listed.
  3. On your provider's sign-in screen, enter your provider account info and choose Sign In. Need help? Go to Troubleshooting.
  4. If prompted, complete the account form and choose Create Account.
    Already have an account? Enter your Max or HBOMax email address on the Create Your Account screen. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message.
  5. Choose Start Streaming, who's watching, and then you're ready to stream.

If you added a password to your Max account, you can sign in on any supported device using your account email and password.

NoteYour HBOMax profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message

Make sure Max is included with your TV, internet, or wireless package. To do this, sign in your provider account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?

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Can't sign in to your provider account?

If you can't sign in to your TV, internet, or wireless provider account, make sure you can sign in on your provider's website. Here's how:

  1. Go to your TV, internet, or wireless provider's website.
  2. Sign in with your provider account.
    NoteIf you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
  3. After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.

'Account found' message

If the email address you entered is already associated with a Max or HBOMax account, you'll have two options:

Verify Email Address

To use the email with your Max account, you'll need to verify the email address. Here's how:

  1. Choose Verify Email Address.
  2. Check your inbox an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
  3. In Max, enter the code from the email and choose Submit Code.
  4. Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

  • Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
  • Choose Resend One-Time Code on the enter code screen and check your email again.

Create New Account

To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.

Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

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Have another device?

These steps are easier on your phone, tablet, or computer. After you connect your provider, you can sign in on your TV using your Max email and password.

Here's how to connect your provider:

  1. On your TV device, open Max, choose Connect Your Provider.
    Already signed in? Choose the Settings icon Find out how to connect your TV, internet, or wireless provider to your Max account so you can start streaming. (1) and then Sign Out.
    Apple TV: Choose Allow to let Max use your TV provider info from iOS Settings. Or, choose Don't Allow to select your provider from the list.
  2. Stay on the screen with the QR code while you grab your phone or computer.
  3. Now, on your phone or computer:

  4. Do one of the following:
    • Scan the QR code on your TV with your phone's camera.
      -or-
    • On your phone or computer, go to max.com/providers and enter the 6-character code from your TV. Need help? Go to Code not working? below.
  5. Choose the company you get Max through. If you're using a computer, choose View All or search for your provider. My provider isn't listed.
  6. On your provider's sign-in screen, enter your provider account info and choose Sign In. Need help? Go to Troubleshooting.
  7. If prompted, complete the account form and choose Create Account.
    Already have an account? Enter your Max or HBOMax email address on the Create Your Account screen. Then, on the Account Found screen choose Verify Email Address. Need help? Go to Account found message.
  8. On your TV, choose Start Streaming, and then who's watching, and you're ready to stream.

If you added a password to your Max account, you can sign in on any supported device using your account email and password.

NoteYour HBOMax profiles, watch history, and settings are available in Max.

Troubleshooting

'Can't verify your subscription' message

  • Make sure Max is included with your TV, internet, or wireless package. To do this, sign in your provider account on your provider's website and make sure Max is included. For more info, go to Do I already have access to Max?
  • Apple TV: Try removing your TV provider from your Apple TV settings, and then try connecting your provider again. On your Apple TV, go to Settings > Users and Accounts > TV Provider > Remove TV Provider.

Can't sign in to your provider account?

If you can't sign in to your TV, internet, or wireless provider account, make sure you can sign in on your provider's website. Here's how:

  1. Go to your TV, internet, or wireless provider's website.
  2. Sign in with your provider account.
    NoteIf you can't sign in, look for an option to reset your password. If this doesn't help, please contact your provider for help. Max Support doesn't have access to your provider sign-in information.
  3. After you successfully sign in on your provider's website, go back to Max and try the Connect your provider steps again.

'Account found' message

If the email address you entered is already associated with a Max or HBOMax account, you'll have two options:

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Verify Email Address

To use the email with your Max account, you'll need to verify the email address. Here's how:

  1. Choose Verify Email Address.
  2. Check your inbox an email from Max with a one-time code (the subject line is 'Here's Your One-Time Code'). The email is sent to the email address you entered on the Create Your Account screen.
  3. In Max, enter the code from the email and choose Submit Code.
  4. Confirm that you want to connect the subscription billed through your provider to your existing account. You'll have your account profiles, My List, and watch history.

Didn't get the one-time code email?

  • Search all of your inbox folders for an email from Max (including your Promotions and Spam folder).
  • Choose Resend One-Time Code on the enter code screen and check your email again.

Create New Account

To use a different email address for your Max account, choose Create New Account and then enter a different email address. Your new Max account won't have your previous account settings - such as your profiles and My List.

Code not working?

If the 6-character code isn't working, here are some things to try:

  • Open a private or incognito browser window and then go to max.com/providers.
  • Get a new code. To do this, go back and choose Connect again on your TV device.
  • Enter the code from your TV at max.com/providers on your computer instead of your phone (or vice versa)
  • Try using a different supported browser (Chrome, FireFox, Microsoft Edge, or Safari).

If this doesn't help, try the Connect provider steps on a different device (computer or phone). Once you connect to your provider (and create a Max account), you can sign in on your TV using your Max email and password.

Welcome back message. What should I do?

If you have an active Max subscription and get a Welcome back message, go to Fix a Max subscription issue.

Still need help? Go to Can't connect provider.

Sign in to provider prompt

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You may need to periodically sign in to your TV, internet, or wireless provider account that includes access to Max. If you're asked to sign in to your provider, choose Connect Your Provider, then choose your provider, and sign in to your provider account.

FAQs

Find out how to connect your TV, internet, or wireless provider to your Max account so you can start streaming.? ›

If you still can't sign in on your TV, delete and reinstall the HBO Max app on your TV. Once reinstalled, open HBO Max and try signing in again. Make sure you're using a supported browser. Check to see if there's an update available for your browser.

How do I connect HBO Max to my TV provider? ›

Here's how to sign in through your TV, internet, or mobile provider:
  1. Open HBO Max and then tap the Profile icon . ...
  2. Tap Sign in to your account.
  3. Tap Sign in with a Provider. ...
  4. Choose the company you get HBO Max through. ...
  5. Enter the username and password for your provider account. ...
  6. If you're prompted to create an account:

Why can't I activate HBO Max on my TV? ›

If you still can't sign in on your TV, delete and reinstall the HBO Max app on your TV. Once reinstalled, open HBO Max and try signing in again. Make sure you're using a supported browser. Check to see if there's an update available for your browser.

How do I activate HBO Max on my TV? ›

On your TV device:
  1. Open HBO Max on your TV and then choose the Profile icon. . ...
  2. Choose Sign In. Stay on the screen with the 6-character code. ...
  3. Open a web browser and go to: hbomax.com/activate. -or- ...
  4. Enter the 6-character code from your TV and choose Next. ...
  5. Enter your account email and password and then choose Sign In.

Can you log into HBO Max with cable provider? ›

Will I have access to Max? If you get HBO with your cable or satellite TV package, you may have access to Max at no extra cost. To find out if your TV provider supports Max, go to max.com/provider and search for your provider (or find your provider on the Max providers page).

Do you need TV provider for HBO Max? ›

HBO Max is available through many providers (e.g. TV, internet, and mobile providers)—see the list below. With HBO Max, you can stream all of HBO plus much more. If your provider supports HBO Max, you can sign in to HBO Max using your provider account for no extra cost.

Does HBO Max require a TV provider? ›

If you subscribe to HBO through Amazon Appstore, Apple, Google Play, Roku Channel Store, Samsung TV, WarnerMedia, Consolidated Communications, Liberty, North State, Optimum, Service Electric Cablevision, Verizon Fios, or Ziply Fiber, then you have access to HBO Max Ad-Free right now, at no extra cost!

How do I access HBO Max? ›

To access Max's website, simply go to www.max.com. If you already subscribe to HBO Max, hit “sign in” on the top right hand corner, and use your email address and password for the old service to log into the new one.

Why does HBO Max keep asking for a provider? ›

If your provider is not listed on the max.com/provider screen, it may be because: You may need to choose View All or scroll down and search for your provider. You may need to sign in with your Max or HBO Max account (instead of Connecting your provider). Your provider may not support Max at this time.

Why can't I log into HBO Max on my Roku? ›

If you can't sign in on any device, try resetting your password. Here's how: Go to hbomax.com/activate/forgot-password. Enter your account email and then choose Submit.

What is the difference between HBO and HBO Max? ›

Max will be the streaming home of HBO; plus, there will be an even deeper library of shows to stream, including new-to-you reality, lifestyle, food, and true crime series. Think of Max as the one to watch for a wide-ranging, entertainment-filled collection of movies, shows, and specials.

How do I add a device to HBO Max? ›

Go to HBOMax.com on your computer and sign in. Choose your profile (upper right), choose Settings, and scroll down to Devices. Choose Manage Devices (Manage Devices is only available with Adult profiles).

Is Max the same as HBO Max? ›

The popular streaming service HBO Max was officially reborn as “Max” on Tuesday. Warner Bros. Discovery announced the new name last month, along with plans to blend the existing HBO Max library with content from Discovery+.

How much is HBO Max without a provider? ›

Like HBO Max, Max costs $16/month for ad-free streaming or $10/month for ad-supported streaming. In addition, Max now has a new Ultimate ad-free plan for $20/month. Subscribers can save up to 20% by signing up for an annual subscription to any plan.

How many tvs can be on HBO Max account? ›

The Standard plan supports streaming on 3 devices at the same time. If you have the Mobile plan (not available to new or returning subscribers), you can stream on 1 device at a time.

Is HBO Max free with AT&T? ›

If you purchased Internet 1000, 2000, or 5000 within these date ranges, you received access to HBO Max at no extra charge. HBO Max is no longer offered to new customers purchasing Fiber 1 GIG+ speed tiers beginning June 6, 2022. Already have AT&T Fiber 1 GIG+?

Why is my HBO Max not streaming? ›

Sign out of HBO Max. On your Android TV go to Settings > About > Restart > Restart. Open HBO Max, sign in, and try streaming again.

What is the new Max streaming service? ›

What content does Max offer? Max is now the home of all HBO Max content — which notably includes HBO's original programming, Warner Bros. films, the DC universe, the Harry Potter universe and more — alongside select Discovery+ content, such as HGTV, Food Network, Discovery Channel, TLC, ID and Magnolia Network.

Why can't I watch my HBO Max? ›

Try using a different browser or try clearing the browsing data for the browser you're using. Then, open HBO Max and try signing in again. Make sure you can sign in to HBO Max on another device. For example, try signing in on your computer (at HBOMax.com), or the HBO Max app on your phone or tablet (iOS or Android).

How do I bypass HBO Max? ›

How to unblock HBO Max with a VPN
  1. Choose a VPN to bypass HBO Max geo-restrictions. We recommend NordVPN, now 63% OFF!
  2. Install and set up the VPN service on your device.
  3. Log in and connect to an American server.
  4. Go to the HBO Max website and register or log into your account.
  5. Grab the popcorn and enjoy HBO Max.
Apr 20, 2023

How do I activate HBO Max on AT&T? ›

From a web browser
  1. Go to hbomax.com, then select Sign In.
  2. Select SIGN IN THROUGH TV OR MOBILE PROVIDER.
  3. Choose AT&T and enter the AT&T user ID and password.
  4. Select Sign in.
  5. If it's your first time signing in, create your HBO Max profile. It may take up to a minute.
  6. Choose your profile to start streaming.
Dec 7, 2022

Why can't I get HBO Max on my Samsung TV? ›

Your TV Model is Not Compatible With HBO Max

Only Samsung TV models released since 2016 are compatible with the HBO Max app. Confirm that your TV model is compatible with HBO Max before proceeding with other troubleshooting processes. Using your TV remote, go to Settings > Support > About This TV.

Is my Roku too old for HBO Max? ›

Is HBO Max supported on my Roku device? HBO Max is supported on your Roku streaming player or Roku TV if it is running Roku OS 9.3 and higher.

How do I update to Max on my Roku TV? ›

Search for Max on the Roku channel store. Press the asterisk button on your remote and choose the option which searches for updates. This should update the app and allow you to access it.

How do I get the Max app on my Roku TV? ›

On your Roku streaming device, go to Streaming Channels > Search Channels and enter HBO Max. Then select HBO Max and choose Add Channel. Once downloaded, open HBO Max and sign in or select Choose a Plan.

Is HBO Max free with Amazon Prime? ›

Prime Video recently added HBO Max to its lineup which includes Paramount+, Showtime, Starz, BET+, AMC+, Discovery+ and other streamers that you can add to your subscription. HBO Max is available ad-free for $15.99/month after a free trial for a week.

What is the cheapest way to get HBO Max? ›

Max has three tiers of pricing: a cheaper ad-supported plan that discounts the price of a Max subscription to just $9.99 a month, an ad-free plan for $14.99 each month, and an “Ultimate Ad-Free” plan for $19.99 a month. The annual ad-supported plan saves you 16% off Max if you prepay for all 12 months of service.

Is it worth having HBO Max? ›

From Game of Thrones to The Last of Us, there are always series I'm interested in watching on there. And their selection of movies is top-notch. HBO Max is totally worth it. More worth it than Netflix.

Can you be logged into HBO Max on two devices? ›

In most cases, members of your household can sign in to HBO Max on different devices, and watch different shows at the same time. Your account can have up to 5 profiles for the kid and adults in your immediate family or household.

Does HBO Max send an email when you login on a new device? ›

You can also stop receiving emails, by scrolling to the end of an HBO Max email and choosing the Unsubscribe link. If you turn off email updates, you'll still receive service emails when you make changes to your account (such as changing your password or signing in on a new device).

What is an HDCP issue on HBO Max? ›

High-bandwidth Digital Content Protection (HDCP) is a system designed to protect digital content from unauthorized duplication. Your setup (devices, cables, adapters, and software drivers) must be HDCP 2.1+ compliant in order to stream HBO Max.

What comes with HBO Max subscription? ›

HBO Max is a stand-alone streaming platform that bundles all of HBO together with even more TV favorites, blockbuster movies, and new Max Originals for everyone in the family. Stream Friends, Looney Tunes Cartoons, Wonder Woman, the Studio Ghibli collection, and so much more.

How much will Max streaming cost? ›

Starting May 23, the Max Ad-Lite tier will cost $9.99 a month or $99.99 a year; Max Ad Free, the plan most similar to the old HBO Max subscription, will cost $15.99 a month or $149.99 a year; and a new Max Ultimate Ad Free tier will cost $19.99 a month or $199.99 a year.

What is the other name for HBO Max? ›

HBO Max Relaunches as Max With New Features, Discovery Shows.

Why can't I get HBO Max app on my smart TV? ›

If you can't find HBO Max on your Samsung TV, you're probably dealing with one of the following issues: model incompatibility, outdated TV software, or poor internet connection.

Is there a device limit for HBO Max? ›

The Standard plan supports streaming on 3 devices at the same time. If you have the Mobile plan (not available to new or returning subscribers), you can stream on 1 device at a time. For more info, see Standard and Mobile plans.

What's happening with HBO Max? ›

What happens to existing subscribers? As of May 23, HBO Max is rebranded and replaced by Max. Users should still be able to access the service using their existing passwords and logins on their devices. You won't pay any more for Max than you did for HBO Max, at least until November 2023.

How do I reset my HBO Max series? ›

  1. Go back to the movie or episode description screen.
  2. Choose the Restart icon. . The show or movie will start playing from the beginning.

Why does HBO Max not work on LG Smart TV? ›

First, make sure your HBO Max app and LG TV are up-to-date. HBO Max app: On your LG TV remote, press the Home button and choose the LG Content Store. Select Apps, and then My Apps. Find and select HBO Max, then select Update.

Can I share my HBO Max account with friends? ›

Can I share my HBO Max account with my friends? Yes, you can share your account with some friends. You will want to log into your account and then click on “Manage Account”. Enter the person's name and select “Add To My Account” from the drop-down menu of services you want them to have access to.

Can I share my HBO Max account with family? ›

In most cases, members of your household can sign in to HBO Max on different devices, and watch different shows at the same time. Your account can have up to 5 profiles for the kid and adults in your immediate family or household.

Is HBO Max worth it? ›

As we said earlier, Max has a deep back catalog and upcoming exclusives won't be available to stream anywhere else. In our mind, that makes a Max subscription more than worth it. Even at the higher $19.99 tier, the monthly price is cheaper than a movie ticket to see the new releases in theaters.

How to get HBO Max for free? ›

HBO Max's free content

All you need to do is download the app or visit play.hbomax.com, and you will be able to watch the first episodes of select Max Originals and HBO Originals without paying. HBO Max is adding new titles monthly.

How do I get HBO Max on my Samsung TV? ›

Install: On your Samsung TV, select Apps, and then search for HBO Max. Then, select HBO Max and choose Install. If HBO Max is not in the Samsung app store, your Samsung TV may not be supported. Sign in or sign up: Open HBO Max and choose Sign in or Choose a Plan.

Is the HBO Max app free? ›

Is the price changing? At the moment, HBO Max subscribers won't see any price increase. Their rates will remain the same: $9.99 for the ad-supported tier and $15.99 for commercial-free streaming. What's new is the “Max Ultimate Ad Free” tier, which costs $19.99 per month.

How do I fix HBO Max streaming? ›

You may need to try more than one of these solutions to resolve the issue.
  1. Check for updates. First, make sure your HBO Max app and Android TV are up-to-date. ...
  2. Test your connection speed. ...
  3. Sign out and restart your devices. ...
  4. Clear app cache and data. ...
  5. Uninstall and reinstall HBO Max.

Why can't i watch HBO Max? ›

If your browser is supported, update your browser to the latest version. To find out how to do this, search the Internet for 'update + the name of your browser' (i.e. update Chrome browser). At HBOMax.com, choose your profile (upper right) and then choose Sign out. Close the browser window and restart your computer.

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