Start, Stop, Continue | Examples and Template (2023)

Start, Stop, Continue is a simple feedback tool that can help you continually improve over time that works at both an individual and team level.

Many people struggle to both give and receive constructive feedback. Why? Because feedback can be uncomfortable. It can be uncomfortable to challenge your team’s performance, and it can be equally as uncomfortable to receive challenging feedback on your performance.

Because feedback can be uncomfortable, many managers put off giving frank feedback. They know that feedback can improve their team’s performance, but fear that if taken the wrong way, triggering a fight or flight response, it will have the opposite effect and reduce performance.

Wouldn’t it be great if there was a simple tool you could use to overcome these challenges and, as a result, make your team more productive and increase collaboration? Well, Start, Stop, Continue might be just the tool for you.

What is Start, Stop, Continue?

Start, Stop, Continue is a simple exercise, taking less than twenty minutes, that generates three lists.

  1. Start List: Ideas that you don’t currently do but that would be good to start doing.
  2. Stop List: Things you’re currently doing but should stop doing because they’re not adding any value.
  3. Continue List: Things that have been working well and should be adopted as part of your team’s core activities.

Start, Stop, Continue | Examples and Template (1)

Let’s jump in and look at each category in a little more detail.

(Video) Start, Stop, Continue Technique Explained with Examples

1. Start

Your start list contains fresh ideas that you’d like to start doing. These actions should focus on:

  • Improving existing processes.
  • Creating a new process.
  • Reducing waste.
  • Improving the quality of what you produce.
  • Positively impacting how your team feels.
  • Improving how your team collaborates.

Remember to include not just technical actions but also behavioral actions.

Questions you can think about to trigger ideas include:

  • “If you had a new person join the team, what would you have them work on?”
  • “If money was no object, where would invest?”

Ultimately, you want your start list to be a set of fresh ideas to consider trying.

2. Stop

Your stop list contains actions you’re currently doing that need to stop. Stopping these activities will free your team up to do more constructive activities. Actions that need to stop are those that:

  • Consume time with little reward.
  • Distract you from your core purpose.
  • Are inefficient.
  • Negatively impact how your team feels.
  • Are outside of your core competencies.

Remember to include not just technical actions but also behavioral actions.

Questions to think about to trigger ideas include:

(Video) How to Do the Start, Stop, Continue Exercise

  • “What activities do you constantly put off? Why do you never get to these activities?”
  • “What activities do you think could be eliminated from your working day?”
  • “Is there some activity you do that you think is a waste of time?”

Clearing out the deadwood activities can be like a breath of fresh air for your team. Your team will feel more productive and feel like there is more purpose to their work.

3. Continue

Activities to continue are those that are working well but not yet part of your standard practice.

Commonly, these activities will have been introduced in the previous iteration of the Start, Stop, Continue loop and are working well, but you have not yet embedded them into standard practice.

Questions that can help trigger ideas include:

  • “Where are we adding the most value?”
  • “Are there activities or behaviors that promote our values or culture?”
  • “What activities do you find most fulfilling?”

How to Perform a Start, Stop, Continue Session

To perform a Start, Stop, Continue workshop with your team, simply follow the steps below, acting as the meeting facilitator.

  1. On a wall or large whiteboard, create three columns and label them ‘Start,’ ‘Stop, and ‘Continue.’
  2. Ask each person to spend a minute writing their answers on sticky notes in an actionable way to: “what should we start doing?”.
  3. Do this again for the ‘Stop’ and ‘Continue’ columns.
  4. Ask each team member in turn, to post their sticky notes on to the three columns, explaining each one as they do so. Group related stickies into themes as you go. Discard any that aren’t in scope. It can be helpful if you, as the facilitator, go first to model how this should be done to your team.
  5. Allocate each team member three votes to distribute to the actions they’d like to see implemented. They are free to spend their votes as they choose; they could spend all three votes on one sticky or distribute them across three stickies. Note that you don’t have to have three votes. You can have as many as you like; just make sure that each team member has the same number of votes.
  6. The output from the previous step will be a prioritized list of what your team should start, stop, and continue doing.
  7. Before wrapping up the session, ensure that each action has an owner and a deadline so they get done in a timely fashion. Finally, email the agreed actions to all your team members.

The model works best when you repeat it at regular intervals, for example, every week or month. That way, you continuously improve over time.

When you hold these meetings regularly, they should take less than 20 minutes to complete.

(Video) How To Use the Start Stop Continue Retrospective Technique

Start, Stop, Continue Examples

There are many ways you can use Start, Stop, Continue. We’ll look at three:

  1. An agile retrospective.
  2. Achieving a personal goal.
  3. Creating a great working environment.

1. An Agile Retrospective

Start, Stop, Continue is often used in agile retrospectives, which are regular postmortems held by agile teams to reflect on what worked, what didn’t, and why. They are usually held at the end of each agile sprint or cycle.

The output from an agile retrospective for a single sprint might look like this.

Start:

  • Using XYZ software to test all code.
  • Ensure all code is checked in at the end of the day.

Stop:

  • Starting the daily standup meetings late.

Continue:

  • Pair programming.

Start, Stop, Continue | Examples and Template (2)

2. Achieving a Personal Goal

Imagine that you want to lose weight gradually over time in a healthy way. Rather than go on a crash diet, you decide to use the Start, Stop, Continue model each week to help you make regular improvements to your food and exercise choices over time.

The output from a single week’s Start, Stop, Continue session might look like this.

Start:

  • Exercising before work.
  • Having healthy breakfasts on weekends.

Stop:

  • Throwing your diet out the window when the weekend arrives.

Continue:

  • Bringing a homemade lunch to the office.

Start, Stop, Continue | Examples and Template (3)

(Video) Start stop continue template

3. Creating a Great Working Environment

Imagine you are managing a team and you want to create the best office working experience for your team in the city. You use Start, Stop, Continue with your team monthly to improve their office experience.

The output from a single months’ Start, Stop, Continue session might look like this.

Start:

  • Get showers installed for employees to use.

Stop:

  • Supplying the free but unhealthy food that appears in the office every Friday.
  • Allowing the coffee machine to run out of coffee.

Continue:

  • Daily fruit deliveries.

Start, Stop, Continue | Examples and Template (4)

Start, Stop, Continue Template

If you’d like to perform your own Start, Stop, Continue exercise, you can download our Start, Stop, Continue Template here.

Start, Stop, Continue | Examples and Template (5)

Advantages and Disadvantages

There are several advantages and disadvantages associated with Start, Stop, Continue.

Advantages

  • It gives everyone in the team the same opportunity to provide feedback.
  • The feedback is action-oriented, allowing you to use it to improve immediately.
  • Over time the model can improve quality, reduce waste, and increase employee retention.

Disadvantages

  • The model is inward-looking and doesn’t prompt you to consider wider issues, such as what industry trends are emerging or what other teams outside your organization are doing.
  • The model doesn’t provide techniques to generate new ideas to add to each column.

Summary

Start, Stop, Continue is a simple feedback tool that can help you continually improve over time that works at both an individual and team level.

(Video) Start stop continue template

Although the tool is straightforward, it can lead to meaningful improvement over the long term.

FAQs

How do you answer Start Stop Continue feedback? ›

To use the model, simply request or provide feedback in three sections: Stop: Things that are less good and which should be stopped, and. Start: Things which aren't currently being done but which it would be good to start doing. Continue: Things that are good and which should be continued.

What should I start stop continue doing examples? ›

Start List: Ideas that you don't currently do but that would be good to start doing. Stop List: Things you're currently doing but should stop doing because they're not adding any value. Continue List: Things that have been working well and should be adopted as part of your team's core activities.

What is a start/stop continue template? ›

It's a simple but powerful tool that empowers individuals and teams to decide what they want to change when moving forward. The Start, Stop, Continue Template divides activities and decisions into three categories: things to start doing, things to stop doing, and things to continue forming part of your processes.

What are Start Stop sentences? ›

Start-Stop sentences – Start-stop sentences occur when your subject realizes they're about to tell you something they don't want to tell you.

What should your manager start/stop and continue doing? ›

What should I “Start, Stop, Continue” doing?
  • Start – More visibility of team rankings; end meetings on time; communication of clear expectations; life. ...
  • Stop – Minds always working, take a break sometimes; running over on meeting times; take knees out.
May 25, 2016

What should a good employee stop doing? ›

Want to Be Happy and Successful at Work? Stop Doing These 10 Things
  • Stop waiting for permission. ...
  • Don't let anyone steal your thunder. ...
  • Don't forget difficult people. ...
  • Don't entertain toxicity. ...
  • Stop over-promising. ...
  • Stop assuming perfection is the destination. ...
  • Don't dwell on problems.
Jun 21, 2018

What should I continue doing at work? ›

Things you can do well at work
  • Have a positive attitude. ...
  • Take criticism well. ...
  • Practice self-motivation. ...
  • Learn from your mistakes. ...
  • Develop strong communication skills. ...
  • Don't be afraid to ask questions. ...
  • Be adaptable. ...
  • Be an effective teammate.
Mar 22, 2021

What should my team stop doing? ›

Here, are 21 things every smart leader needs to stop doing right now to have more engaged--and happier and more productive--employees.
  • Stop organizational politics. ...
  • Stop setting unclear expectations. ...
  • Stop unnecessary rules. ...
  • Stop poorly designed work.
  • Stop unproductive meetings.
  • Stop the lack of follow-up.
Dec 31, 2016

How do I give feedback to my boss template? ›

Here is a positive feedback to manager sample letter: Dear [manager's name], I want to thank you for all the help you have given me this year/month/week, especially on the [specific project/deal/challenge that your manager helped you with]. I really appreciate having you as my manager and enjoy working with you.

What should I continue doing feedback? ›

Here is a five-step process for learning from feedback.
  • Just listen. Approach feedback with one goal in mind: listening. ...
  • Remain receptive and open. Everyone has room to learn and grow, but we can only do so if we're aware of those opportunities. ...
  • Ask follow-up questions. ...
  • Act on feedback. ...
  • Say thanks and show gratitude.

What should we start doing as a team? ›

Encourage and empower your team member to decide how to go about their work within the guidelines and expectations you define. Develop the sense of shared meaning within your team. Communicate with your team members frequently and openly. Always take the time to explain strategic decisions.

What should I continue doing feedback? ›

Here is a five-step process for learning from feedback.
  • Just listen. Approach feedback with one goal in mind: listening. ...
  • Remain receptive and open. Everyone has room to learn and grow, but we can only do so if we're aware of those opportunities. ...
  • Ask follow-up questions. ...
  • Act on feedback. ...
  • Say thanks and show gratitude.

How do you start feedback? ›

  1. Check Your Motives. Before giving feedback, remind yourself why you are doing it. ...
  2. Be Timely. The closer to the event you address the issue, the better. ...
  3. Make It Regular. Feedback is a process that requires constant attention. ...
  4. Prepare Your Comments. ...
  5. Be Specific. ...
  6. Criticize in Private. ...
  7. Use "I" Statements. ...
  8. Limit Your Focus.

What is a stop/start continue analysis? ›

A start stop continue analysis is a review process meant to improve team performance. The collaborative process encourages teams to identify activities they can implement, cease or maintain.

Videos

1. Start Stop Continue Presentation
(The Training Brokers)
2. Team Exercise Start Stop Continue Improve DTD 7 Feb 2019 cpd
(L Green)
3. Start Stop Continue Retrospective Template for Excel and Google Sheets ► Free Online Whiteboard
(Tipsographic - Project Management, Agile, Kanban)
4. Mindy Kantor’s Quick Tutorials | Stop, Start, Continue Method
(Mindy Kantor)
5. Assembly | How-to Guide: Start, stop, continue
(Assembly | Work Smarter, Not Harder)
6. Start Stop Continue Framework Sample Ppt Presentation
(SlideTeam PPT Designs)
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