FAQ List
How can I tell if your website is secured?
Our electronic bill pay vendor uses Industry Standard Security Protocols to protect your information. You will also see a security icon in your web browser. You can click on the lock icon in the browser and select "View Certificate" or "Certificate Information" to see the security certificate.
- Residential Customers
- Pay Bill
- Electronic Payments
How can I Sign up for Automatic Recurring or Scheduled Payments?
To make recurring or scheduled payments, you will need to register your account online. Scheduled payments issued by electronic check are free. A $2.75 convenience fee is applied to credit or debit card payments.
- Log in or Create An Account
- Residential Customers
- Account
- Pay Bill
- Payment
- Electronic Payments
How long is my payment history available online?
You can view up to 24 months of your payment history and account transactions online.
- Account
- Service
- Customer Service
- Electronic Payments
What if I accidentally deleted the email notification for my bill?
You can view your current bill by logging on to your account at www.princewilliamwater.org.You may also call Customer Service at (703) 335-7950, Monday through Friday, 8 a.m. to 5 p.m.
- Account
- Service
- Customer Service
- Electronic Payments
Is my payment information safe online?
Our payment vendor, Invoice Cloud, keeps your information safe by storing it using Payment Card Industry (PCI) compliant systems. Your information is not shared with any other parties. In addition, account information displayed in the Invoice Cloud portal is shortened to protect confidential data.
- Account
- Service
- Customer Service
- Electronic Payments
How do I change my account information?
- To change your account information, please log in to your account.
- You can change any of your personal information under the "My Profile" tab.
- You can also contact Customer Service at 703-335-7950 or CustomerService@pwwater.org
- Account
- Service
- Customer Service
- Electronic Payments
Can I use multiple payment methods in one transaction?
Yes! You may use one payment method for part of the transaction and another payment method for other parts of the transaction.
- Account
- Service
- Customer Service
- Electronic Payments
What is a convenience fee?
A convenience fee of $2.75 is applied when you use a credit or debit card to make your payment. This processing fee is charged and collected by Invoice Cloud, our payment vendor.
- Account
- Service
- Customer Service
- Electronic Payments
What are recurring payments?
Recurring payments are scheduled by you on a specified date. You can:
- Pay a fixed payment amount on a selected day.
- Pay a fixed payment amount on the invoice due date.
- Pay in full on the selected day.
- Pay in full on the invoice due date.
- Account
- Service
- Customer Service
- Electronic Payments
Why cancel my automatic bank drafting agreement?
Prince William Water is discontinuing Automatic Bank Drafting to offer more flexible payment options. Invoice Cloud provides various recurring payment options. Payments issued by electronic check are free. A$2.75 fee is applied to credit or debit card payments.
- Service
- Customer Service
- Account
- Electronic Payments
What forms of payment are accepted?
We offer many options for paying your bills. You can pay by debit or credit card (Visa, MasterCard, American Express, or Discover). You can also issue an electronic check from your checking or savings account.
- Account
- Service
- Customer Service
- Electronic Payments
Can I make an electronic payment without an email?
No, you will need to provide a valid email address to complete the online payment process so that the system can send your payment confirmation.
- Account
- Service
- Customer Service
- Electronic Payments
How do I register?
- Visit www.princewilliamwater.org, click on Account Login/Pay Bill
- Choose Sign Up Now
- Enter your information to verify your account, create username, password and security question.
- Once you have registered, you will only need your username and password to log in.
- Account
- Service
- Customer Service
- Electronic Payments
Do I need to register to pay a bill?
Registration is not required for a one-time payment option. Just enter your payment information each time you pay your bill. By registering, you can access your payment history, receive notifications and avoid entering your information each time.
- Account
- Service
- Customer Service
- Electronic Payments
What is the relationship between Prince William Water and Invoice Cloud?
Invoice Cloud is our third-party electronic bill presentment and payment provider. Your data is not sold or released for any purpose other than to complete Prince William Water transactions.
- Account
- Service
- Customer Service
- Electronic Payments
What is Invoice Cloud?
Invoice Cloud is a web-based, electronic invoice payment company. We have partnered with Invoice Cloud to provide convenient, online payment services.Through Invoice Cloud, you can choose to receive your bill electronically and pay online, which helps the environment and reduces clutter.
- Account
- Service
- Customer Service
- Electronic Payments
