Hi there,@Erin_Houston,@LisaLewison, and everyone else! My apologies for the delayed reply. I've been out of office for a little bit, but I'm back today and follow up with folks who haven't had replies to their questions.
Just to update you folks on some recent information,the merchant referral program has been sunset as of October 1st.This would explain why you wouldn't be able to see any links related to referrals if you've looked for them recently.
To set some further expectations, we're unable to authenticate users here in the Shopify Community, so I'm unable to access any specific accounts or information related to specific accounts. If our Support Team redirected you to reach out here in the Forums, then I recommend following up with them by replying to any emails you received as a result of your previous conversations with them. They're able to get you authenticated, and can dive into your account more so than we can here.
In regards to instances where there appeared to be no button or option to refer someone before the Oct 1st sunset, it's likely due to an issue with your eligibility to do so. As I can't authenticate folks here in the Community, it's best to reach out to our Team via our Help Center so they can look into specific things were preventing the link from appearing.
Imogen | Social Care @ Shopify
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