Travelers can contact you directly with cancellation or booking change requests by email, allowing you and your traveler to connect more quickly for a faster resolution.
There's an API available for cancellation requests only (Cancellation Service - REST API) that's a great option for partners with high volumes of requests. Please contact your software provider to learn about this API and whether you currently have access.
- You'll see the new booking in your inbox and reservation list. You'll also receive an email notification and an SMS or push notification in the mobile owner app if you have those enabled.
- A booking will also appear in your calendar.
By setting a cancellation policy, you may choose to keep a % of the booking if a traveler cancels outside of your cancellation window.
No, you can manage your base rates but you cannot edit your fees in the owner app.
No, you may keep the same rates as before.
Your payouts will typically be disbursed one business day after your guest checks in. The money should be available in your bank account 5–7 business days later. If you're a new partner, the payout for your first booking should be disbursed to your bank account 30 days after the guest’s payment. If your first booking is more than 30 days away, the payout should be disbursed one day after the guest’s scheduled check-in.
There are several ways to make sure your listing availability is accurate to avoid declines and cancellations that could negatively impact your search ranking.
- Make sure you've blocked your calendar when your listing will be unavailable.
- Utilize iCal sync, a file format you can use to import and sync calendars across multiple platforms like Google Calendar, Apple Calendar and other booking site calendars.
Payments are managed through our secure payment platform, and payouts are typically disbursed one day after the guest checks in. To find the disbursem*nt date for a payment, view the payments section of the reservation. You can also look in your payout summary report to see an overview of the funds you have received after commission and fees withheld from rental amounts have been deducted.
The Booking Update Service is an API that leverages XML. This technical language allows your property management software to communicate updates to our system. If a reservation is attributed to us, your software will automatically pass updated reservation data through the API on your behalf to ensure the two reservation systems are in sync. Regardless of which software product you use, the Property Manager is responsible for reporting offline bookings.
For accounts that pay on a per-booking basis, we charge a 5% commission on each booking. This commission is charged only on your nightly rates and any optional fees you charge.
If possible, offer to reschedule dates that work for both you and your traveler.
Fees are any extra charges beyond your nightly base rate and are often used to compensate vacation rental owners or property managers for additional services or amenities. You can choose two types of fees to charge: standard fees and custom fees.
Standard fees are the most common types of fees owners and property managers use and include extra guest fees, cleaning fees, and pet fees. Custom fees are any additional fees beyond standard fees.
Booking data for your properties will be used to provide better insights. Other MarketMaker users will only see market data in aggregate. Your competition will not be able to see the details of your individual bookings.
MarketMaker is a comparison tool that shows detailed data of your market’s average nightly rates 365 days into the future for both booked and unbooked properties. By viewing your market’s nightly rate averages, you can make more competitive decisions around your listing’s rate per night. The data is taken from your competitive set, which are properties similar to your own.
Data about your properties listed on our site — location, amenities, what bookings were made and when, price paid, and price advertised — is not passed through your property management software integrations. Booking-related data will be kept at an aggregate level, and individual booking details won't be shared at an individual property level with other MarketMaker users.
You can choose two types of fees to charge: standard fees and custom fees. Excessive fees can greatly reduce a traveler's likelihood of making a booking. We recommend keeping total fees less than 50% of your nightly rate and that you keep fees consolidated to two fees or less.
Revenue management is a pricing strategy that balances supply and demand in order to maximize profits. The vacation rental market continues to evolve and become more competitive, so setting rates informed by real-time market data is even more critical— MarketMaker makes that easier.
If you're a smaller property manager, you can manage enabling Instant Booking in your owner dashboard. If you're a larger property manager, we recommend you call your account manager to get set up.
Your property manager will be able to manage the listings as usual once the booking is made — the main difference is that bookings will be automatically accepted instead of requiring a manual review and acceptance.
Our payment platform is the fast, safe and easy way for guests to pay for their bookings — and for you to get paid. Our payment platform leverages world-class systems to detect and prevent fraud. Guests can pay with major credit cards, and our teams are working on additional payment methods for guests.
You can set up your payments account when you initially set up your listing or renew your subscription. In either case, log in and select the “Payments” step to complete setup. You’ll need to enter the following information:
- What country you conduct your banking in
- Whether you’re an individual owner or a property manager business acting on a client’s behalf
- Your contact information
- Your banking account information (routing number, account number and currency)
The process should only take a few minutes, and then you’ll be able to accept payments safely and securely.
We’ll email the guide’s content to your guests 10 days before they check in.
Yes, all booked guests will receive this information before check-in. The details will no longer be available after guests check out or if they cancel.
To avoid double bookings and save time, we recommend you sync your calendar with any other platform or calendar you might be using. Enable Instant Booking on your preferred platform if you're listed on more than one site. When your calendars are synced across multiple platforms, you can view all your reservations, high-demand dates and local events across all your calendars. We support iCal, a file format you can use to import and sync calendars across multiple platforms like Google Calendar, Apple Calendar and other booking site calendars.
Go to Availability Settings. (From the left-hand navigation, select Calendar, then click on the gear icon in the upper right hand corner of your screen.) Set your preferences for the timeframe you want your property to be bookable, and set limits on the booking window to give yourself enough time to prepare for a booking.
Many factors impact your search position, and Instant Booking is one of the top factors to help improve your performance. This is because Instant Booking will help you improve your booking acceptance rate, since the booking is automatically accepted. Instant Booking listings typically also have a higher conversion rate and perform better in search results.
The Reservation Details for each stay include several line items such as:
Taxes: Tax amounts and how they’re collected and remitted vary depending on your location. In some locations, we will collect taxes and remit them to the appropriate government agency on your behalf. In other cases, you’ll be responsible for collecting taxes and paying them. It’s even possible to have a mixture of both in some cases. Each jurisdiction may set different rules that will define on what amount we need to apply the Lodging Taxes when we collect and remit them. Some jurisdictions may require us to collect taxes on the damage deposit or on the service fee.
Service Fee: The service fee is a percentage of the total amount of the reservation, excluding taxes and refundable fees. This fee is charged to guests when they book through our site and helps cover the cost of running the site. Additionally, travelers who book through our site receive our Book with Confidence Guarantee, which allows guests to have a worry-free vacation.
The only thing that’s missing is the Refundable Damage Deposit (RDD). Owners and property managers can require an RDD with every reservation. This works as a deposit would work with a long-term rental: a guest pays an amount up front that is held for them. If your property is left unharmed, they’ll receive the RDD back within 14 days of their checkout date.
