Big Fish
Updated
Where can I find help for games on Windows 10?
This article offers common troubleshooting steps in case you encounter any technical issues while playing on Windows 10.
Click an item in the list below to jump to that section:
- Will my games work on Windows 10?
- Will I lose my games if I upgrade to Windows 10?
- What is a security key request?
- What if my games crash, freeze, or won't play?
- Trouble downloading games?
- Trouble with the Big Fish Games app (Game Manager)?
Will my games work on Windows 10?
Yes, with regards to our games, Windows 10 is fully supported as an operating system should you choose to make the upgrade.
We highly recommend checking the following Microsoft page for further information:
Following all of Microsoft's guidelines will help ensure that your system is ready for the upgrade and that the process goes smoothly.
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Will I lose my games if I upgrade to Windows 10?
No, you will not lose your games. The update process should keep all of your games and applications installed.
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What is a security key request?
When a major change is made to a computer, such as upgrading the operating system, the computer may display a "security key request" when you try to install or open a game.
Please refer to the following help article should this happen:
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What if my games crash, freeze, or won't play?
Games should play normally after upgrading to Windows 10. However, if you see display issues such as games crashing, freezing, or failing to play after updating, try the steps below.
Windows Update:
Windows Update keeps your software current by installing the latest features available from Microsoft. A Service Pack is now available for Windows 10. It may be installed by running Windows Update.
To run Windows Update:
- Open the Start menu.
- Select Settings.
- Select Updates and Security.
- Click Windows Update.
- Make sure that the check box for Check online for updates from Windows Update is selected.
- Click Check for Updates.
- Make sure to download and install all critical updates.
- Once the updates are complete, restart your computer and try downloading or playing your game again.
Adjust the DPI
If the issue continues, try checking the dots per inch (DPI) setting. The DPI helps display the image on the screen. Sometimes, issues can appear if the DPI is set too high or too low.
To adjust the DPI:
- Open the Windows start menu.
- Select Settings.
- In the Settings menu, select System.
- Select Display.
- In this menu, you should see an option that says ‘Change the size of text, apps and other items:' Select the slider for this option and set it to 100%.
- Click the Apply button.
- Restart the computer then try the game again.
If you continue to experience display issues, please see the following article for more helpful troubleshooting steps:
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Trouble downloading games?
There may be security software that is preventing the game form downloading and installing. Please see the following help article for troubleshooting tips:
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Trouble with the Big Fish Games app (Game Manager)?
If you experience any issues with the Big Fish Games app (Game Manager) after upgrading to Windows 10, please see the following help article:
