Why Empathy Is Important (2023)

What Is Empathy?

Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else's position and feeling what they are feeling.

Empathy means that when you see another person suffering, such as after they've lost a loved one, you are able to instantly envision yourself going through that same experience and feel what they are going through.

Empathy Definition

Merriam-Webster defines empathy, in part, as "the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another."

While people can be well-attuned to their own feelings and emotions, getting into someone else's head can be a bit more difficult. The ability to feel empathy allows people to "walk a mile in another's shoes," so to speak. It permits people to understand the emotions that others are feeling.

Press Play for Advice on Empathy

Hosted by Editor-in-Chief and therapist Amy Morin, LCSW, this episode of The Verywell Mind Podcast, featuring empathy expert Dr. Kelsey Crowe, shares how you can show empathy to someone who is going through a hard time. Click below to listen now.

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Signs of Empathy

For many, seeing another person in pain and responding with indifference or even outright hostility seems utterly incomprehensible. But the fact that some people do respond in such a way clearly demonstrates that empathy is not necessarily a universal response to the suffering of others.

If you are wondering whether you are an empathetic person, here are some signs that show that you have this tendency:

(Video) The Importance of Empathy

  • You are good at really listening to what others have to say.
  • People often tell you about their problems.
  • You are good at picking up on how other people are feeling.
  • You often think about how other people feel.
  • Other people come to you for advice.
  • You often feel overwhelmed by tragic events.
  • You try to help others who are suffering.
  • You are good at telling when people aren't being honest.
  • You sometimes feel drained or overwhelmed in social situations.
  • You care deeply about other people.
  • You find it difficult to set boundaries in your relationships.

Signs You May Be an Empath

Types of Empathy

There are several types of empathy that a person may experience. The three types of empathy are:

  • Affective empathy involves the ability to understand another person's emotions and respond appropriately. Such emotional understanding may lead to someone feeling concerned for another person's well-being, or it may lead to feelings of personal distress.
  • Somatic empathy involves having a physical reaction in response to what someone else is experiencing. People sometimes physically experience what another person is feeling. When you see someone else feeling embarrassed, for example, you might start to blush or have an upset stomach.
  • Cognitive empathy involves being able to understand another person's mental state and what they might be thinking in response to the situation. This is related to what psychologists refer to as the theory of mind or thinking about what other people are thinking.

Empathy vs. Sympathy vs. Compassion

While sympathy and compassion are related to empathy, there are important differences. Compassion and sympathy are often thought to be more of a passive connection, while empathy generally involves a much more active attempt to understand another person.

Cognitive vs. Emotional Empathy

Uses for Empathy

Being able to experience empathy has many beneficial uses.

  • Empathy allows you to build social connections with others. By understanding what people are thinking and feeling, you are able to respond appropriately in social situations. Research has shown that having social connections is important for both physical and psychological well-being.
  • Empathizing with others helps you learn to regulate your own emotions. Emotional regulation is important in that it allows you to manage what you are feeling, even in times of great stress, without becoming overwhelmed.
  • Empathy promotes helping behaviors. Not only are you more likely to engage in helpful behaviors when you feel empathy for other people, but other people are also more likely to help you when they experience empathy.

Potential Pitfalls of Empathy

Having a great deal of empathy makes you concerned for the well-being and happiness of others. It also means, however, that you can sometimes get overwhelmed, burned out, or even overstimulated from always thinking about other people's emotions. This can lead to empathy fatigue.

Empathy fatigue refers to the exhaustion you might feel both emotionally and physically after repeatedly being exposed to stressful or traumatic events. You might also feel numb or powerless, isolate yourself, and have a lack of energy.

Empathy fatigue is a concern in certain situations, such as when acting as a caregiver. Studies also show that if healthcare workers can't balance their feelings of empathy (affective empathy, in particular), it can result in compassion fatigue as well.

Other research has linked higher levels of empathy with a tendency toward emotional negativity, potentially increasing your risk of empathic distress. It can even affect your judgment, causing you to go against your morals based on the empathy you feel for someone else.

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Impact of Empathy

Your ability to experience empathy can impact your relationships. Studies involving siblings have found that when empathy is high, siblings have less conflict and more warmth toward each other. In romantic relationships, having empathy increases your ability to extend forgiveness.

Not everyone experiences empathy in every situation. Some people may be more naturally empathetic in general, but people also tend to feel more empathetic toward some people and less so toward others. Some of the factors that play a role in this tendency include:

  • How you perceive the other person
  • How you attribute the other individual's behaviors
  • What you blame for the other person's predicament
  • Your past experiences and expectations

Research has found that there are gender differences in the experience and expression of empathy, although these findings are somewhat mixed. Women score higher on empathy tests, and studies suggest that women tend to feel more cognitive empathy than men.

At the most basic level, there appear to be two main factors that contribute to the ability to experience empathy: genetics and socialization. Essentially, it boils down to the age-old relative contributions of nature and nurture.

Parents pass down genes that contribute to overall personality, including the propensity toward sympathy, empathy, and compassion. On the other hand, people are also socialized by their parents, peers, communities, and society. How people treat others, as well as how they feel about others, is often a reflection of the beliefs and values that were instilled at a very young age.

Barriers to Empathy

Some people lack empathy and, therefore, aren't able to understand what another person may be experiencing or feeling. This can result in behaviors that seem uncaring or sometimes even hurtful. For instance, people with low affective empathy have higher rates of cyberbullying.

A lack of empathy is also one of the defining characteristics of narcissistic personality disorder. Though, it is unclear whether this is due to a person with this disorder having no empathy at all or having more of a dysfunctional response to others.

A few reasons why people sometimes lack empathy include cognitive biases, dehumanization, and victim-blaming.

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(Video) Brené Brown on Empathy

Cognitive Biases

Sometimes the way people perceive the world around them is influenced by cognitive biases. For example, people often attribute other people's failures to internal characteristics, while blaming their own shortcomings on external factors.

These biases can make it difficult to see all the factors that contribute to a situation. They also make it less likely that people will be able to see a situation from the perspective of another.


Many also fall victim to the trap of thinking that people who are different from them don't feel and behave the same as they do. This is particularly common in cases when other people are physically distant.

For example, when they watch reports of a disaster or conflict in a foreign land, people might be less likely to feel empathy if they think that those who are suffering are fundamentally different from themselves.

Victim Blaming

Sometimes, when another person has suffered a terrible experience, people make the mistake of blaming the victim for their circumstances. This is the reason that victims of crimes are often asked what they might have done differently to prevent the crime.

This tendency stems from the need to believe that the world is a fair and just place. It is the desire to believe that people get what they deserve and deserve what they get—and it can fool you into thinking that such terrible things could never happen to you.

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Causes of Empathy

Human beings are certainly capable of selfish, even cruel, behavior. A quick scan of the news quickly reveals numerous unkind, selfish, and heinous actions. The question, then, is why don't we all engage in such self-serving behavior all the time? What is it that causes us to feel another's pain and respond with kindness?

The term empathy was first introduced in 1909 by psychologist Edward B. Titchener as a translation of the German term einfühlung (meaning "feeling into"). Several different theories have been proposed to explain empathy.

Neuroscientific Explanations

Studies have shown that specific areas of the brain play a role in how empathy is experienced. More recent approaches focus on the cognitive and neurological processes that lie behind empathy. Researchers have found that different regions of the brain play an important role in empathy, including the anterior cingulate cortex and the anterior insula.

(Video) Understanding Empathy

Research suggests that there are important neurobiological components to the experience of empathy. The activation of mirror neurons in the brain plays a part in the ability to mirror and mimic the emotional responses that people would feel if they were in similar situations.

Functional MRI research also indicates that an area of the brain known as the inferior frontal gyrus (IFG) plays a critical role in the experience of empathy. Studies have found that people who have damage to this area of the brain often have difficulty recognizing emotions conveyed through facial expressions.

Emotional Explanations

Some of the earliest explorations into the topic of empathy centered on how feeling what others feel allows people to have a variety of emotional experiences. The philosopher Adam Smith suggested that it allows us to experience things that we might never otherwise be able to fully feel.

This can involve feeling empathy for both real people and imaginary characters. Experiencing empathy for fictional characters, for example, allows people to have a range of emotional experiences that might otherwise be impossible.

Prosocial Explanations

Sociologist Herbert Spencer proposed that empathy served an adaptive function and aided in the survival of the species. Empathy leads to helping behavior, which benefits social relationships. Humans are naturally social creatures. Things that aid in our relationships with other people benefit us as well.

When people experience empathy, they are more likely to engage in prosocial behaviors that benefit other people. Things such as altruism and heroism are also connected to feeling empathy for others.

Tips for Practicing Empathy

Fortunately, empathy is a skill that you can learn and strengthen. If you would like to build your empathy skills, there are a few things that you can do:

  • Work on listening to people without interrupting
  • Pay attention to body language and other types of nonverbal communication
  • Try to understand people, even when you don't agree with them
  • Ask people questions to learn more about them and their lives
  • Imagine yourself in another person's shoes
  • Strengthen your connection with others to learn more about how they feel
  • Seek to identify biases you may have and how they affect your empathy for others
  • Look for ways in which you are similar to others versus focusing on differences
  • Be willing to be vulnerable, opening up about how you feel
  • Engage in new experiences, giving you better insight into how others in that situation may feel
  • Get involved in organizations that push for social change

How to Develop Empathy in Your Relationships

A Word From Verywell

While empathy might be lacking in some, most people are able to empathize with others in a variety of situations. This ability to see things from another person's perspective and empathize with another's emotions plays an important role in our social lives. Empathy allows us to understand others and, quite often, compels us to take action to relieve another person's suffering.

Can You Have Too Much Empathy?

(Video) Simon Sinek - Understanding Empathy


Why empathy is the most important? ›

Empathy is an important ability for all people to have. It helps us to understand and relate to people from all walks of life. It improves your capacity to communicate with others, to be part of a team and to better your leadership skills.

What are the benefits of empathy? ›

Having empathy enables us to build those social connections. To feel connected to others is hugely important for our optimal wellbeing. It is the very basis of human relationships and helps us to feel valued, loved, and cared for. Being connected to others is good for our mental wellbeing.

What does empathy mean and why is it important? ›

Essentially, it is putting yourself in someone else's position and feeling what they are feeling. Empathy means that when you see another person suffering, such as after they've lost a loved one, you are able to instantly envision yourself going through that same experience and feel what they are going through.

Is empathy a value or skill? ›

According to influential psychologist Daniel Goleman, empathy is one of the five key components of emotional intelligence – a vital leadership skill.

How empathy improve your life? ›

Empathy makes you feel fully alive, fully present, as you meet others with understanding and compassion. Living empathically may also be one of your most stressful habits. By the end of a week, you may have connected with others deeply, but you've lost touch with yourself and feel spent. Empathy is a powerful skill.

How does empathy make you stronger? ›

It is the ability to imagine the emotional experience of another person, their pain, joy, anger, in our heart. Thus empathy is a core component in effective and satisfying interpersonal relationships. It helps us to make sense of what is said or not said; what is done or not done.

What is the most important part of empathy? ›

Perceptive engagement can be considered the pinnacle of empathic skill, because it combines your capacity to sense and accurately identify the emotions of others, regulate your own emotions, take the perspective of others, focus on them with care and concern, and then do something skillful based upon your perceptions.

What are the 3 skills of empathy? ›

The three key skills in this realm of increasing empathy and emotional intelligence are building trust, actively listening, and having compassion.

What are 3 qualities of empathy? ›

The 4 Attributes of Empathy
  • Perspective taking.
  • Staying out of judgment.
  • Recognizing emotion in another person.
  • Communicating the understanding of another person's emotions.

Is empathy a key strength? ›

It's the ability to detect other's emotions and understand their perspective. When we feel accepted and validated, it builds trust, heals, and leads to greater happiness. Empathy isn't reserved exclusively for our personal lives, either.

Why empathy is the best trait? ›

Learning empathy helps you recognise your own strengths, weaknesses, and feelings. Your emotions influence the people around you, so it's often necessary to self-regulate your internal feelings. If you show drive, achievement, loyalty, optimism and empathy, others can't help but notice your leadership skills.

What is the core value of empathy? ›

“Empathy plays a critical interpersonal and societal role, enabling sharing of experiences, needs, and desires between individuals and providing an emotional bridge that promotes prosocial behavior.

What kind of power is empathy? ›

The power of empathy is at the core of emotional intelligence (EQ) and relationship mastery. It faithfully delivers the ability to connect with people we love and care about—and even handle those difficult people in our lives gracefully.

What is the golden rule of empathy? ›

Empathy can motivate us to be good to others as we can imagine what it would be like to be in their position and think about how we would wish to be treated. Here, then, lies the origin of The Golden Rule. The Golden Rule can be expressed positively: 'Treat others as you would like to be treated yourself.

Why is empathy an important soft skill? ›

It gives you the ability to know if you are truly reaching the people you're communicating with. It gives you a sense of how your actions and decisions will impact your people. It helps you build teams of people who are more likely to work effectively together.

Why is empathy more important than sympathy? ›

This is because sympathy only offers surface-level understanding. It doesn't allow you to see from someone else's perspective. On the other hand, empathy lets you walk in someone else's shoes. As a result, you can better provide what they really need.

What are the 4 A's of empathy? ›

Affirm – You are on the right track, Vineet, your suggestion is helpful. Acknowledge – I can see you feel frustrated with the poor implementation. Appreciate – Your ability to persuade the buying committee has moved us forward. Assure – Don't worry, I can solve this.

What is true empathy? ›

It's the ability to understand another person's thoughts and feelings in a situation from their point of view, rather than your own. It differs from sympathy, where one is moved by the thoughts and feelings of another but maintains an emotional distance.

What causes lack of empathy? ›

Low emotional intelligence, burnout, and stress

Being under prolonged stress may also lead someone to be less tolerant of other people's behavior and have lower cognitive empathy. In some cases, emotional avoidance may also be a reason why someone may not develop or practice empathy.

What is the power of empathy? ›

Empathy is the one way a person can step into another person's shoes and see from their perspective. It gives us hope and meaning. It helps us solve problems. It makes our world happier and healthier.

Why empathy is the most important quality of a leader? ›

Being able to demonstrate empathy creates trust within your team. Trust creates an empowering, honest relationship with your colleagues. In turn, this will increase collaboration and productivity, but most importantly your team will be assured that their feelings are being taken care of.

Why empathy matters more now? ›

Empathy Bridges Cultural Differences

People who excel in empathy are most successful at leading cross-cultural teams and managing global customers. Understanding others' points of view creates bridges across cultures.

Why is empathy important in workplace? ›

Empathy in the workplace, which is a crucial component of emotional competence and leadership efficiency, enhances human connections in general and may result in more effective engagement and beneficial outcomes at both the individual and organizational levels.

What is the most important element of empathy? ›

Daniel Goleman identified five key elements of empathy.
  • Understanding Others.
  • Developing Others.
  • Having a Service Orientation.
  • Leveraging Diversity.
  • Political Awareness.

How does empathy build resilience? ›

The understanding of someone else's perspective helps us gain confidence as we develop our own identity and become more resilient, navigating the challenges we all inevitably face.

Why do powerful people lack empathy? ›

Research confirms that people in power have lower levels of empathy compared to those who lack power. Those in power are simply not that interested in those below them. They view themselves as different and above others. The way people with power view their surroundings is different too.

Why empathy is important in mental health? ›

Being able to recognize, understand and share the thoughts and feelings of another person is vital for us to connect, respond appropriately and help them when they need it most. When you display empathy, the person you're with will likely feel included, heard and supported, instead of isolated and disconnected.

How empathy can change the world? ›

The ability to connect empathically with others—to feel with them, to care about their well-being, and to act with compassion—is critical to our lives, helping us to get along, work more effectively, and thrive as a society. Most of Riess's research on empathy has focused on health care.

Why is lack of empathy a problem? ›

Low empathy may lead to constant friction in relationships or a lack of meaningful bonds. When someone has a difficult time understanding other people's feelings or acting in helpful ways, they may end up with few or no meaningful connections. Sometimes, they're not even aware this is happening.

Does empathy motivate a change? ›

The results suggest that both emotion (i.e., sadness) and empathy (i.e., high trait empathy) are vital motivators that exert impact on prosocial helping decisions.


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