Welcome | Medicare Members | Excellus BlueCross BlueShield (2024)

At Excellus BlueCross BlueShield, our plans go beyond the basics to make sure members get the care they need, when and where they need it. Let's get started!

Benefits included in all Medicare Advantage plans:

Welcome | Medicare Members | Excellus BlueCross BlueShield (1)

Dental

What's Covered

  • Preventive dental with no copay for routine care such as cleanings, X-rays, and oral exams
  • Comprehensive dental with a $1,000 annual allowance for care like select crowns, root canals, fillings, and extractions

See the Dental HighlightsOpen a PDF for details.

To use your dental benefits, schedule an appointment with an in-network dentist or Find a Dentist near you.

Welcome | Medicare Members | Excellus BlueCross BlueShield (2)

Vision

What's Covered

  • Annual eyewear allowance of at least $120 towards contact lenses and eyeglasses (frames & lenses)

To use your vision benefits, schedule an appointment with any licensed provider or Find a Provider near you.

Welcome | Medicare Members | Excellus BlueCross BlueShield (3)

Hearing

What's Covered

  • Free annual routine hearingexam and reduced hearing aid costs with TruHearing®
  • Advanced hearing aid: $499, premium hearing aid: $799

To use your hearing benefits, schedule an appointment by calling 1-855-205-5519 (TTY 711) Monday – Friday, 8 a.m. to 9 p.m. ET.

Welcome | Medicare Members | Excellus BlueCross BlueShield (4)

Over-the-Counter (OTC) benefit of at least $120/year

What's Covered

  • At least $30/quarter ($120/year) for common items such as aspirin, vitamins, cold and cough medications, bandages, and more

See the OTC HighlightsOpen a PDF for details. You’ll receive a catalog of covered items by mail.

To use your OTC benefits, choose one of the following ordering methods:

  • Online: Visit the OTC Benefits website (powered by Convey Health) – registration required
  • Phone: Call 1-855-657-7543 (TTY 711), Monday – Friday, 8 a.m. to 11 p.m. ET
  • Mail: Use the mail order form in the product catalog that was mailed to you
  • App: Download and use the OTC Anywhere mobile app
Welcome | Medicare Members | Excellus BlueCross BlueShield (5)

Silver&Fit®

What's Covered

  • No membership fee when you join a participating fitness center
  • Receive a $150 reimbursem*nt annually to join a qualified, out-of-network fitness center

To use your fitness benefit, learn more about the program and then visit the (login required) for a list of participating facilities.

Welcome | Medicare Members | Excellus BlueCross BlueShield (6)

$0 preventive care

What's Covered

  • Health screenings, including mammograms, colorectal cancer screening, bone density tests, and more
  • $0 preventive vaccines (on most plans)

To use your preventive care benefits, visit an in-network provider for recommended care. You can also download a preventive care checklist to make sure you’re getting the care you need.

Welcome | Medicare Members | Excellus BlueCross BlueShield (7)

$0 and low-cost Tier 1 generic drugs

What's Covered

  • $0 and low-cost Tier 1 generic drugs on all Medicare Advantage prescription drug plans

To learn more about your prescription drug benefits, choose from the following options:

  • Check drug prices for your plan
  • Learn how to lower your out-of-pocket prescription costs
  • Ask our pharmacist a question or see if you qualify for a full medication review

Some plans also have:

Welcome | Medicare Members | Excellus BlueCross BlueShield (8)

Transportation for health-related trips

What's Covered

  • 12 one-way non-emergency trips per calendar year with SafeRide® (50-mile limit per ride)

See the SafeRide Transportation Highlights for details.

To schedule a ride, call SafeRide at 1-888-617-0270 (TTY 711), Monday - Saturday, 8 a.m. to 8 p.m. ET.

Welcome | Medicare Members | Excellus BlueCross BlueShield (9)

Mom’s Meals® delivery service

What's Covered

  • 2 home-delivered meals per day for 7 days after an observation, inpatient, or skilled nursing stay

See the Mom’s Meals Highlights for details.

To use your Mom’s Meals benefit, call 1-877-222-1240 (TTY 711), Monday – Friday, 8:30 a.m. to 4:30 p.m. ET. Keep in mind that this benefit must be used within 30 days of discharge.

Welcome | Medicare Members | Excellus BlueCross BlueShield (10)

$500 Flex Card (for eligible PPO plans)

What's Covered

  • $500 for use on dental, hearing and vision expenses not already covered
  • Earn up to $100 in additional funds when you complete certain activities

See the PPO Highlights for details.

To use your flex card benefit, simply pay for expenses with the card that was mailed to you. The full $500 balance will be loaded on the card and ready to use on your plan start date. To check your balance, log in to your member account or call 1-833-655-1780 (TTY 711).

Tip: Use your plan benefits first and then use your flex card to pick up any remaining balance. If you forget your card, you can submit a claim and get reimbursed with your flex card balance. Your card is good for a few years so once you use it, don’t throw it away – it will be reloaded next plan year.

We’re here to help:

Welcome | Medicare Members | Excellus BlueCross BlueShield (11)

Find the care you need

Check to see if your doctor participates with your plan:

  • Find a Doctor
  • Find a Dentist

Additional ways to get help:

  • Try telehealth for care by telephone, email, or chat
  • Call our 24/7 Nurse Line for quick answers to medical questions

Remember to complete the Authorization Release Form on the Caregiver Support page so we can share protected health information (PHI) with a spouse, child, or caregiver. You can also submit this form online.

Welcome | Medicare Members | Excellus BlueCross BlueShield (12)

Not sure what your plan covers?

Log in to your member account to view your benefits and coverage, member card, claims, and more.

Please note: some actions associated with your account, such as paying a bill online, may not be available until after your plan starts. if you need help before your effective date, please call our Customer Care Advocates.

Welcome | Medicare Members | Excellus BlueCross BlueShield (13)

Still have questions? We’ve got answers.

View your Medicare plan information online or call our Customer Care Advocates. You can also visit us in person at our Resource Center.

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract. Enrollment in Excellus BlueCross BlueShield depends on contract renewal. Submit a complaint about your Medicare plan at www.Medicare.gov or learn about filing a complaint by contacting the Medicare Ombudsman. Y0028_9775_C.

This page last updated 12-15-2023.

Welcome | Medicare Members | Excellus BlueCross BlueShield (2024)

FAQs

Is Excellus an HMO or PPO? ›

Excellus BlueCross BlueShield is an HMO plan and PPO plan with a Medicare contract.

Is Excellus the same as Anthem? ›

Anthem, which owns Blues plans in several states, and Excellus (whose parent is Lifetime Healthcare Co.) are separate entities but linked through the Blues network.

Is Excellus the same as Empire? ›

The New York State Conference of Blue Cross and Blue Shield Plans (NYSCOP) is a partnership of New York Blue Cross Blue Shield Plans, including Excellus Blue Cross Blue Shield, Empire Blue Cross Blue Shield, Empire Blue Cross Blue Shield HealthPlus and Highmark Blue Cross Blue Shield of Western New York.

What can I use my Excellus Flex card for? ›

A Flexible Spending Account (FSA) offers a smart, simple way to set aside money tax free to cover the everyday expenses you know you'll have in the coming year. You can use it to pay for eligible non-covered medical or dental expenses, child care, and even dependent adult care costs.

Which is better, HMO or PPO? ›

An HMO is a good choice if you want the cheapest health insurance and don't mind staying within the plan's provider network. A PPO would probably be the better option if flexibility is what you prefer, even if it means higher health insurance costs. Out-of-network care? Need to name a primary care physician (PCP)?

Is excellus bcbs good insurance? ›

Excellus BlueCross BlueShield is a nonprofit plan based in upstate New York. It earns high-quality marks and offers a good selection of Medicare Advantage HMO and PPO plans.

What is better, Blue Shield or Anthem Blue Cross? ›

Blue Cross Blue Shield mashup, we've found that BCBS performs better overall than Anthem, offering coverage in all 50 states compared to Anthem's 14 and outperforming Anthem in user reviews. Read our Blue Cross Blue Shield vs. Anthem comparison to see which company is best for your health insurance needs.

Who owns Excellus insurance? ›

What is the income limit for the Essential Plan in NY? ›

Meet income eligibility requirements. (Examples: single adults earning up to $25,520; adults in family of four earning up to $52,400) Meet immigration status requirements. You can enroll in the Essential Plan any time of year. Apply online, over the phone, or in-person.

What state is BCBS excellus? ›

Excellus BlueCross BlueShield, headquartered in Rochester, NY, is part of a $6 billion family of companies that finances and delivers health care services across upstate New York and long term care insurance nationwide.

How many members does excellus BCBS have? ›

Excellus BlueCross BlueShield, a nonprofit independent licensee of the BlueCross BlueShield Association, is part of a family of companies that finances and delivers vital health care services to about 1.5 million people across upstate New York.

How long has excellus been around? ›

1996Excellus, Inc., a nonprofit holding company, is created by the mergers of the BlueCross BlueShield Plans in Central New York and Rochester. 1997BlueCross BlueShield of Utica-Watertown joins Excellus.

Can I buy food with my Flex card? ›

Flex cards allow Medicare Advantage beneficiaries to access their cash-like benefits, including over-the-counter, grocery, and meal benefits. Not all Medicare Advantage plans offer flex spending cards.

Who gets flex card? ›

To get a Medicare flex card, you must be eligible to enroll in a Medicare Advantage Plan that offers a flex card as a benefit. To be eligible for a Medicare Advantage plan, you must qualify for Original Medicare Parts A and B. This means you must be 65+ years of age or have a qualifying disability.

Can my husband use my flex card? ›

Facts about Flexible Spending Accounts (FSA)

You can use funds in your FSA to pay for certain medical and dental expenses for you, your spouse if you're married, and your dependents.

How do I know if my insurance is HMO or PPO? ›

However, if you've already got a health plan and don't know which plan type you have, you can check your insurance card or contact your insurance provider directly. If you have an online account through your provider that allows you to access plan details, you can also start there.

What does PPO mean in healthcare? ›

Preferred provider organization (PPO) A type of medical plan in which coverage is provided to participants through a network of selected health care providers, such as hospitals and physicians. Enrollees may seek care outside the network but pay a greater percentage of the cost of coverage than within the network.

What is the difference between EPO and HMO? ›

EPO plans offer a larger network than an HMO plan but typically do not have the out-of-network benefits of PPO plans. EPO plans do not require you to select a primary care physician (PCP) giving you a broader network of providers.

What is POS vs HMO? ›

HMOs will not cover out of network care. With a POS, or point-of-service plan, you also have one PCP who manages your access to other doctors. However, you can visit doctors out of network but it will cost more. With a PPO, or preferred provider organization plan, you don't need a referral to seek additional care.

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