Top 2,436 Reviews From Legit Frontier Airlines Buyers (2024)

Online & App

I bought the fall and winter Go Wild pass. Since I had this pass I have been on four trips already. I had not one bad experience with this company. The issues I did have I had to use whatsapp app but they did handle it and handled it fast. Use the app and you will not have any issues with this company. I now have the annual pass.

Staff

We’ve got to get her boarding passes before departure and this wonderful lady Vanessa still was able to get us on the flight. She got it approved by her supervisor. She went above and beyond for us. I just want to make sure everyone knows what are great employee (Vanessa **). She deserves recognition. I was almost in tears and she fixed it for us. The plane ride home to agree. The students were all wonderful to the pilot also wonderful. I will definitely use them again. This was our first time. Now I know how everything is to work.

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Customer ServiceStaff

The only thing I can say is the changes that have been made to this airline is so much better! The customers service representatives gave clear and understandable directions. There was no rudeness to experience. Just a good flight back home with no mishap. That is way better than what I experienced in January. So good job on changing my mind on how I felt about your airline.

Staff

Update: They have reached out to assist me and resolved the issue.

The plane was delayed four hours. The counter people extremely rude. Wouldn’t give us any information. They just kept pushing back 1hr at a time. They acted like they were doing us a favor by talking to us. You think it’s a reasonable plane ticket but by the time they get done with all the up charging, it comes out to be more expensive than some of the other airlines with better service.

Customer ServiceSales & MarketingPrice

Frontier is a scam. They cancel our flight 12am in the morning when it was scheduled to leave at 6am. They canceled the flight in the middle of the night by email. This was a family vacation we had planned for months. They said they would refund us for the cancellation. We paid $1900 total for round trip tickets from Denver to Florida. We had to schedule another flight with another airline and paid $2000 for one way tickets to Florida. We flew the return flight on frontier airlines which was still scheduled. However instead of refunding us half of the $1900 we originally paid they would only give us $600 back. Frontier airlines is terrible. The company is a joke. I will NEVER fly frontier airlines again. They cost me over an extra 1k to get to Florida. Frontier airlines are thieves!

Customer ServicePunctuality & SpeedStaff

Worst airline ever. They sent me to the wrong terminal and said I couldn't board because I was late... Because it took me an hour to figure out what was going on and get to the other terminal!!! They were incredibly rude, which I would be too if I work for the worst company I've ever interacted with. Save your money and don't book with these people. I'd rather be shot out of a cannon to my destination than fly with Frontier.

Customer ServiceStaff

My follow-up question was how was I supposed to get to Las Vegas. The response was "You'll need to find another airlines that might be flying to Vegas". When I asked will I get a refund for the cancelled flight, they just gave me a card with a number and said "Call that number to see if I even qualify for a refund". Long story short - horrible customer service - absolutely no compassion for their customers. I will NEVER fly them again.

Punctuality & Speed

Flight was delayed 6 hours and went to the ticket desk because we would miss our connection. She said crowded air space and not their problem even though there was not any other airline in Miami delayed. Told me us missing our flight was not their problem and told us to figure it out when we get to Atlanta 8 hours late. She then threw a card in my face and said, "If you don’t like it scan the card and go to another airline." Supervisor was telling everybody else to get away and they sat there talking. We finally got home 24 hours later and 1700 more spent to get home. Plus they would not give us our luggage back and we have no idea where it is and they won’t help us. Worst airline. Do not fly them.

Customer ServicePunctuality & Speed

This is absolutely the worst airlines out there. My flight was delayed which made me miss my connecting flight. I finally reached my destination a day and half later. We had to Uber to a different airport (O'Hare to Midway) on our own expense. Their customer service is piss poor.