Get help finding the best place for your gateway, updating your network name and password, setting up replacement gateways, and more!
- T-Mobile Gateway Placement
- Network Setup
- Replacement Gateway
- More Gateway Support
Set up your T-Mobile gateway
Place your gateway close to a window or high up on an upper floor or bookshelf.
Use the
Set up your T-Mobile gateway
Need help finding the best place for your gateway?
Use theinteractive gateway placement assistant in the
For more gateway placement guides, visit our tutorials for steps
Need help finding the best place for your gateway?
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Finding The Best Place For Your
T-Mobile Gateway -
Arlen: Fine-Tune Your Gateway's Performance
How can I improve my network speed?
Your network speeds can vary based on several factors. Learn more about what impacts your network speed and how you can improve your signal.
How can I improve my network speed?
Update your network name and password
You can update your network name and password to improve your security and make it even easier to connect.
Update your network name and password
Quick tip!You can reuse the network name and password from your previous internet service to quickly connect your devices to your new network.
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Open the
T-Mobile Internet app and select Setup to complete the setup steps. If you've already completed setup, skip to Step 2. -
Open the
T-Mobile Internet app and select Network. Choose the network name that appears on the bottom of your gateway. -
Enter the your personalized network name and password, then select Save.
There's so much more you can do in the T-Mobile Internet app!
There's so much more you can do in the T-Mobile Internet app!
Set up a replacement gateway
If you recently replaced your gateway,move your previous SIM card into your new gateway to activate it. Your SIM card is already active, and your service and settings will move to the new device alongside your SIM.
Check out the tutorials below for help with inserting your SIM into your new gateway.
Arcadyan KVD21: Insert/remove SIM >
Set up a replacement gateway
Looking for more gateway how-tos?
Choose your gateway below to learn more about your device or see tutorials.
5G Gateway (G4AR & G4SE)
5G Gateway (G4AR & G4SE)
Sagemcom Fast 5688W
Sagemcom Fast 5688W
Arcadyan KVD21
Arcadyan KVD21
Nokia 5G21
Nokia 5G21
Since our gateways offer the same key features and experience, you'll receive the first device available based on inventory levels when you sign up.
Connect to T-Mobile Internet
After your gateway is set up and you've found the best placement in your home, go to your
Looking for more information on connecting third-party equipment and services?
