Your
Tips for how to make your T-Mobile Internet faster
If your T-Mobile Internet network speeds are slower than you expected, here are a few things you can try to speed up your
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Turn off equipment from your previous provider
Before you turn on your gateway and set up your
T-Mobile Internet network, turn off any equipment you have from a previous provider to avoid interference. -
Test in multiple locations
See which location gives the best signal to all your devices. You can use the interactive gateway placement assistant in the T-Mobile Internet app to help find the best location.
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Move the gateway away from other devices
Some devices may cause interference, like Bluetooth devices, cordless phones, transformers, heavy-duty motors, fluorescent lights, microwave ovens, refrigerators, industrial equipment, baby monitors, or routers.
What else can impact my Wi-Fi signal?
Distance from the gateway
Tips for improving network experience
- If the signal on the gateway is strong, try moving it to a more central location to increase
Wi-Fi coverage within the home. - If the gateway needs to be in a specific spot to receive a strong connection, adding a mesh network or
Wi-Fi extender may help. Learn more about connecting Wi-Fi extenders.
Distance from the gateway
Example:
1. 15 feet from the gateway: Speeds are great! Gaming, HD/4K streaming, etc. are possible.
2. 20-25 feet from the gateway: Speeds may be reduced. Services that require high data speeds (gaming, video conferencing, etc.) may lag.
3. 35 feet from the gateway: Speeds may be significantly reduced. Services that require high data speeds will likely be impacted. Services that require moderate speeds such as HD streaming may lag/buffer.
Example:
Number of devices and services connected
If multiple devices are using the service at the same time, it will require more data and you will be more likely to notice fluctuations in network speeds.
Tips for improving network experience
- Move your gateway to a location with stronger signal.
- Check that you have a strong
Wi-Fi connection. - Limit usage on unnecessary devices.
Number of devices and services connected
Interferences
Physical barriers (walls, floors, etc.) and devices that broadcast different wireless frequencies can cause
Tips for improving network experience
- If
Wi-Fi signal is being blocked to all devices, move the gateway to a different location. - If the signal is being blocked to specific devices, try moving the gateway to a different place or add a mesh network/
Wi-Fi extender. Learn more about connecting Wi-Fi extenders.
Interferences
Example:
1.Speeds are great!Phone is close to the gateway with a clear line of site to the gateway. Gaming, HD/4K streaming, etc. are possible.
2.Reduced speeds possible.TV is on the other side of the house with the refrigerator and multiple walls interfering with the
Example:
Connection type
- LAN/Ethernet connection typically provides the fastest speeds
- 2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and has the furthest reach, but at the lowest speeds.
- 5 GHz is available to devices using the latest wireless standards such as 802.11ac, and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals with a shorter reach than 2.4GHz, but at the highest speeds.
Tips for improving network experience
- Connect using ethernet when possible.
- The default
Wi-Fi setting (band steering) detects and automatically steers devices to either 2.4 or 5 GHz frequency. - If a device is experiencing issues connecting or staying connected, use the
T-Mobile Internet app to create two separateWi-Fi networks for 2.4 GHz and 5 GHz, then test the device on each network. - Check out ourTutorial for iOSorTutorial for Android or watch the video to learn more about creating separate
Wi-Fi networks.
Connection type
Expand your indoor coverage with a Google Nest Wifi mesh network
Google Nest Wifi routers work with your
Learn more
Expand your indoor coverage with a Google Nest Wifi mesh network
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