T-Mobile Freedom To Switch Carriers | We'll Cover Early Termination Fees & Phone Balance (2023)

UPGRADE YOUR CARRIER

Break free from your 3-year contract with AT&T when you switch to a Go5G Plus plan today. We’ll reimburse your remaining device balance and early termination fees, up to $650 per line, for up to 2 lines, via virtual prepaid Mastercard. Plus, switch today and get a new 5G device ON US, up to $830 when you trade in an eligible phone.

Are you a Verizon customer? Clickhereto see how to keep your phone and switch.

Carrier Freedom: New device, qualifying credit, service & port-in required. Card typically takes 15 days. Phone: Via 24 mo. bill credits with qualifying trade on Go5G Plus plan.Contact us before canceling service or credits stop & balance on req. finance agreement is due (e.g. $829.99 - iPhone 14 128GB).For well-qualified customers plus tax.

Here’s how it works:

Join us.

Check it out

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/month may notice reduced speeds until next bill cycle due to prioritization. Sales tax and regulatory fees included in monthly service price.

Trade in your phone for a new one.

Find out your phone’s estimatedtrade-in value. Then, either shop online or visit your local T-Mobile store to trade it in for a new phone.

Shop online Find a store

Bring your phone number.

Most phone numbers can be easily transferred to our network, but it’s best to make sure yours is eligible.

Check your number

Send us your bill.

Once you’ve got your new T-Mobile phone, you’ll need to submit a screenshot of your previous carrier’s bill that includes mobile number, device make & model, financing details, and payoff amount.

Start submission

Ready to switch?

Find a store

Have questions?

CALL 1-800-T-MOBILE

New and existing customers get iPhone 14 ON US.

Via 24 monthly bill credits when you trade in an eligible device on
our Go5G Plus plan.

Shop iPhone 14

If you cancel wireless service before receiving all credits, credits stop and remaining balance on required finance agreement is due. For well-qualified customers, plus tax.

Got questions?

What is Carrier Freedom//The Easy Unlock

If you are currently under contract or your phone is financed with another eligible carrier, you can have your carrier’s remaining phone payment balance and/or early termination fees reimbursed up to $650 per line via virtual prepaid Mastercard when you switch to T-Mobile (up to 2 lines).

For a limited time, we are allowing customers with locked phones from eligible carriers to take advantage of both Carrier Freedom payout and a new Device On US once they trade-in their phone(s).

We’ve always helped pay off your device or early termination fees, but for the first time ever you can also get a new phone on Us as well!

What carriers are eligible for Carrier Freedom?

Most domestic postpaid wireless carriers are eligible for reimbursement under this program, as long as you meet the other program requirements, your payments are up to date, and you are in good standing with your old carrier. Device payment plans from Verizon and Prepaid Carriers are not eligible for Carrier Freedom.

What plans are eligible for this offer?

All postpaid phone plans are eligible for Carrier Freedom.

Do I have to trade in the device financed with my former carrier to qualify for Carrier Freedom?

To be eligible for Carrier Freedom, you will need to trade-in your device(s) from your previous carrier. For device payment plan reimbursement, each device you trade-in must match the device on your old carrier’s installment plan.

Do I need to pay off my phone balance before switching?

No! You can switch to T-Mobile first and then pay off your device balance. If you have a balance remaining on your device, you will need to take the screenshots before paying off the phone with your previous carrier.

Do I need to unlock my phone before switching?

No! You can switch to T-Mobile and trade in your phone that is carrier locked. Note:you will need to remove any activation locks such as Find my iPhone before trading your phone in. We also cannot accept phones that are blocked due to being reported lost or stolen.

How can I tell if my phone is locked?

Unless you're on Verizon, most carriers will keep your device locked until you have paid off your financing and requested an unlock code. If you're on Verizon, you're eligible for Keep & Switch. If you have a locked device, you are eligible for our Carrier Freedom switcher program. Our customer support team is available and ready to help ata store near you!

How long do I need to have my current phone to qualify for Carrier Freedom?

You need to have your current phone and phone payment plan (if applicable) for at least 90 days.

What if I owe more than $650 on my device?

We will take care of $650 and you will be responsible for the portion of your device payment plan balance that exceeds the $650.

What phones can I purchase to qualify for Carrier Freedom?

You can purchase any phone on our monthly Equipment Installment plan. Other purchase options such as Full Retail Price or JUMP! On Demand (lease) are not eligible.

I financed an accessory on a payment plan. Is it eligible for Carrier Freedom device reimbursement?

Accessories are not eligible for reimbursement with Carrier Freedom. Carrier Freedom will pay off remaining installment balances associated with the purchase of a phone only.

What if I have an ETF AND a Device Payment Plan Balance. Will you pay both?

Yes, if you have a mixed account that includes some phone numbers with an ETF and others with a payment plan balance, you can submit for both and T-Mobile will reimburse up to $650 per line. Just go to switch2t-mobile.comand you will be prompted to select the appropriate reimbursement for each line.