Home / Support / Electronic / Halo Touchscreen Wi-Fi Enabled Smart Lock
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Answer If your Halo lock is having Wi-Fi connectivity issues, try the below troubleshooting tips. Note: Numerous variables can have a negative effect on Wi-Fi connection strength, making it difficult to pinpoint a single source of reduced performance. Wi-Fi Troubleshooting Tips: Check your router settings to ensure your home network is broadcasting 2.4GHz frequency, is not hidden, and is password protected using the WPA2 security protocol. If your home network’s Wi-Fi credentials have changed (network name or password) you will need to perform a Network Reset in order to connect your lock to the new network. Try powering your router and modem off then on again. Ensure there is adequate Wi-Fi coverage and signal strength at the location of the lock. If there is not adequate coverage, we recommend a Wi-Fi extender/repeater device be placed between the router and the lock. Read More -
Answer Access Codes are stored within the lock. Once you are within Bluetooth range of your lock, the Access Codes will sync back to the app. Read More -
Answer If you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working please follow these steps:1. Go to the Access Codes page, by clicking onicon from the Dashboard page.2. Select and delete the User with the "Date Range" or "Weekly Recurring" access code.3. Create a new User with the required access dates. The same code can be used.If you continue to experience an issue, please call us at 1-800-327-5625 Read More -
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Answer Clickhereto view instructions on how to share a home with others (e.g. Admins, Members) using the Kwikset App. Read More
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Interactive Guides
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Interactive Guide This step-by-step guide will walk you through the process of installing Halo, ensuring proper performance, setup, and noting common issues. View Guide
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