Managing Performance Appraisal & KPI - KnowledgeHub Asia (2024)
INTRODUCTION
KPI, performance reviews and appraisals guide employees’ focus on what is expected, know how they have been doing and what further development or training they need to do to improve. These tasks are also part of performance management system that integrated process of defining (KPI setting), assessing (performance review and appraisal) and reinforcing employee work behaviours and outcome. Organizations with a well developed performance management process often outperform those without this element of organization design.
Goal/KPI setting describes the interaction between managers and employees in jointly defining members work behaviours and outcomes. Performance appraisal involves collecting and disseminating performance data to improve work outcome. It also can facilitate career counselling. Reward systems are concerned with eliciting and reinforcing desired behaviours and work outcomes through compensation and other forms of recognition.
This workshop is designed to equip individuals and managers, who has to conduct performance appraisal with a good understanding of KPI setting and also how to conduct an effective performance appraisal. The ultimate objective of this workshop is to enable manager to aligning individual and team KPI to the organization performance objective.
This workshop will focus on the main processes of performance management such as KPI setting, evaluating KPI, setting performance standard, conduct performance review and perform effective performance appraisal.
At the end of the workshop, participants will be able to:
Identify and set relevant and important KPIs
Align corporate and individual KPIs
Guide staff to identify relevant KPIs
List the key elements of performance management
Explain the challenges and pitfall of performance appraisal
How to conduct effective PA – before, during and closing
Key components of an effective PA
Effective performance conversation
Identification of errors and biases in PA
Responding to employee reaction during PA
PA evaluation – The “5-5 Grid”
Role Play
Who Should Attend
This workshop is suitable for Senior Managers, Senior Executives, HR professionals, Line Managers and anyone who has to conduct performance appraisal and goal setting.
Comprehensive performance review comments should discuss more than just past performance. They should also touch on: Employee strengths and accomplishments. Weaknesses and areas for improvement.
Below are a few comments. “You always come on time, take the scheduled breaks as mandated and follow the timings perfectly well.” “He meets all the company standards of time for attendance.” “You exceed the time allocated for your lunch breaks.”
Never discuss personality traits—especially negative ones. You can say, “You have a fabulous attitude.” But saying, “Your attitude isn't great” focuses on personality, not performance. Maybe your employee does have a bad attitude.
Evaluation Sheets For Employees - What are the 5 words performance review? A simple, direct, honest, and personal way to evaluate performance is the five-word review.
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