Intune FAQs | Nova Southeastern University (2024)

  • iOS Enrollment
  • Android Enrollment

Have questions about what MDS can do and cannot do?


NSU values your privacy and wants you to know that it cannot see your personal information when you enroll a device with Microsoft Intune. When you enroll a device, you give your organization permission to view certain pieces of information on your device, such as device model and serial number. Your organization uses this information to help protect the university's data on the device.

Will NSU have access to my private data on my personal mobile device?

NSU will not have access to your personal information. Instead, the company will have a limited access to your device specific data.


For example, NSU will be not be able to see the following:

  • Call and web history
  • Location
  • Email and text messages
  • Contacts
  • Passwords
  • Calendar
  • Camera or Images

NSU will only be able to see:

  • Phone Model and Device Name

Serial Number

  • Operating System
  • App names
  • Owner
Will NSU be able to wipe my data remotely, and how?

Yes, NSU will have the ability to wipe your data remotely. NSU can performed a complete and selective wipe depending on the circ*mstances.

Complete Wipe

By using a complete wipe, NSU will be able to delete all the company and your personal data. The device you use will return to its factory settings.
NSU will perform a complete wipe under the following circ*mstances:

  • When you report your device as lost and/or stolen to OIIT.
  • When you report that someone has gained unauthorized access to your device.
  • When you cannot remember your device password.
  • When you request that NSU perform a complete wipe of your device.

Selective Wipe

Only NSU data will be removed from your device. Any other data or applications on the device will not be deleted. NSU may perform a selective wipe of your device under the following:

  • When you root/jailbreak your device.
  • When you remove/alter the policy setting of your device that no longer meet the requirement of this program.
  • When you un-enroll from this program (e.g., you no longer work at NSU).
  • When you request that NSU perform a selective wipe of your device.
How can I confirm my devices are on Intune?
  • When you completed your setup, on android you should be able to see two profiles: your personal and work profile. Your work profile can also be found under settings.

Intune FAQs | Nova Southeastern University (1)Intune FAQs | Nova Southeastern University (2)

  • On iPhone, you should be able the Microsoft Company Portal (Comp Portal) on your screen or under Settings > General > Profile, you should see two profile, your personal profile and management profile.

See below for the screenshots.

Intune FAQs | Nova Southeastern University (3)Intune FAQs | Nova Southeastern University (4)

If I already have a Mobile Device Security (MDS) program on my phone, from my previous job at NSU or move into another department is there any action required from me?

No. You are not required to download Intune if you keep your current device

Can I have my iPhone or Android enroll in both AirWatch and Intune?

No, the iPhone or Android can only be enrolled in one MDS at a time. We require you to unenroll your device from AirWatch first before enrolling into Intune.

What devices will require Intune?

All corporate issued iPhones, iPads, Android and Android tablets. If you do not have NSU owned devices, you will be required to enroll your personal device into Intune.

How long does the Intune Enrollment process take?

We ask for your time and patience as the enrollment process can take up to 30 minutes.

What information will I need to have with me as I enroll my device into Intune?

Please have your Apple ID, Password, and email address ready.

If I start the Intune enrollment process can I stop anytime during the steps?

It is highly recommended you start the enrollment process and complete it until the last step. If there are any long pause as you are completing the process, then you can experience errors along the way.

What does the Outlook app icon look like?

On an iPhone, the Outlook app icon will look like this Intune FAQs | Nova Southeastern University (5).

On an Android, the Outlook app icon will look like this Intune FAQs | Nova Southeastern University (6).

Can I attach a file/image from my Personal profile to my Work app on my Stipend Android?

No, you will not be able to attach any files or images from your Personal profile to the Work profile/app and vice versa. This is for your privacy and the work profile is managed and monitored by Welk.

Intune Setup and Configuration Questions

What devices does Intune support?

Intune supports most Windows Mobile, iOS, Android, and Mac OS X devices. However, Intune does not support BlackBerry devices or Windows 10 OS devices, unless the device has an Android operating system.

Can I enroll more than one device onto Intune?

Yes, you can enroll up to 10 devices onto Intune.

Am I required to download the Microsoft’s other mobile applications (ex. Word, PowerPoint mobile apps, etc?)

For iOS devices, these additional Microsoft mobile apps are available if you wish to edit the files through your device. If you wish to only preview files through your Outlook Mobile App, the Microsoft apps are not required.


For Android devices, the Microsoft mobile apps are required as part of your Intune installation. This will allow you to view attachments through your Outlook Mobile App and edit the files on the go.

How do I remove Intune from Android?

On Android, go to Settings > Work profile > Uninstall Work profile > Uninstall.

How do I remove Intune iPhone?

Go to Settings > General > Device Management > Management Profile > Remove Management > Enter iPhone Passcode > Remove Management.

What is the Focused inbox in my Outlook Mobile App, and can I turn it off?

Intune FAQs | Nova Southeastern University (7) In your Outlook Mobile App, you will notice that your inboxes are separated into two tabs – Focused and Other. Your most important emails, from NSU colleagues or known contacts, are on the Focused tab.

The other emails not directly addressed to you, such as email newsletters or out of office alerts, remain easily accessible—but out of the way—on the Other tab.

If you wish to turn off the Focused Inbox feature, please follow the steps below.


Intune FAQs | Nova Southeastern University (8) For iOS devices:

  • Access your settings by selecting the Intune FAQs | Nova Southeastern University (9) icon on the top left corner of your application and then select the Intune FAQs | Nova Southeastern University (10) gear icon.
  • Ensure the Focused Inbox option is turned off.

Intune FAQs | Nova Southeastern University (11) For Android Devices:

  • Select the three dots Intune FAQs | Nova Southeastern University (12) along the top right corner of your application and then click Settings.
  • Ensure the Focused Inbox option is turned off.
How do I sync my Outlook contacts to my device?

Intune FAQs | Nova Southeastern University (13) For iOS devices:

  • Access your settings by selecting the Intune FAQs | Nova Southeastern University (14) icon on the top left corner of your application and then select the gear icon Intune FAQs | Nova Southeastern University (15).
  • Select your email account.
  • Turn on the Save Contacts option.

Intune FAQs | Nova Southeastern University (16) For Android Devices:

  • Select the three dots Intune FAQs | Nova Southeastern University (17) along the top right corner of your application and then click Settings.
  • Select your email account.
  • Turn on the Sync Contacts option.
Can I automatically have my work apps downloaded from the Company Portal on personal devices?

Microsoft Intune allows us to manage the client apps that the department uses. We can configure, add, assign, protect, monitor, update, and retire apps across a variety of platforms and users.

Does NSU enforce a lock screen policy?

We do enforce a lock screen policy. We require the phone to lock after 5 minutes.

Does NSU enforce encryption on all phones accessing NSU data?

We do enforce encryption on all phones accessing NSU data. All iPhones and most Androids come encrypted.

For additional information, please see the following tutorials:

What is DEP?

The Device Enrollment Program (DEP) helps businesses easily deploy and configure Apple devices. DEP simplifies initial setup by automating mobile device management (MDM) enrollment and supervision of devices during setup.

What devices will be DEP enrolled?

All NSU owned iPhones, iPads and Macs.

What is DEP doing to my device?

DEP connects the device to our mobile device management program (Intune). This will allow the university to remotely unlock the device, remotely erase the device, or put the device in Lost Mode. Some departments may even use it to deploy apps.

How to sync contacts to outlook on iPhone?

How to Add Your Outlook Contacts to Your iPhone

***Warning. Doing this will erase the contacts that are currently on your device. ***

  1. Click Inbox (May be a different folder name) on the top left corner and then click the gear icon in the bottom left corner.
    Intune FAQs | Nova Southeastern University (18)
  2. Click Office 365
    Intune FAQs | Nova Southeastern University (19)
  3. Toggle on Save Contacts
    Intune FAQs | Nova Southeastern University (20)
  4. Click Save to my iPhone
    Intune FAQs | Nova Southeastern University (21)
  5. Click Delete from my iPhone. Read the Warning. This will delete any contacts you had saved on your iPhone and replace them with the Contacts saved in Outlook.
    Intune FAQs | Nova Southeastern University (22)
Intune FAQs | Nova Southeastern University (2024)

FAQs

What are the enrollment limitations for Intune? ›

Device Limit Restrictions

By default, a user can enroll up to 15 devices in Intune, but this limit can be adjusted as needed, ranging from 1 to 15, in the admin center. To set a device limit restriction, follow these steps: Sign in to the Microsoft Intune admin center. Navigate to Devices > Enrollment restrictions.

How long does Intune enrollment take? ›

How long does the Intune Enrollment process take? We ask for your time and patience as the enrollment process can take up to 30 minutes.

How does Intune enrollment work? ›

The user can download and install the Intune Company Portal app from the Microsoft Store and walk through the process within the app to enroll the device into Microsoft Intune. Once this process is complete, the device is enrolled as a personal device with only a few management options and insights for IT to work with.

Can Intune wipe a personal device? ›

Supported platforms for Wipe device action

Wipe is supported on the following platforms: Android Enterprise Dedicated, Fully Managed, and Corporate-Owned Work Profile devices. Android Open Source Project (AOSP) devices. iOS/iPadOS.

What are the requirements for Intune? ›

Intune requires Android 8. x or higher for device enrollment scenarios and app configuration delivered through Managed devices app configuration policies.

What are the benefits of enrolling in Intune? ›

17 Reasons Why You Should Use Intune for Mobile Device Management
  • Intune is Compatible With All Your Employees' Devices. ...
  • Allow or Deny User Access. ...
  • Easily Deploy Software and Updates to Your Business Devices. ...
  • Embrace the Cloud: No On-Site Maintenance Required. ...
  • Save Time As You Don't Need to Individually Set Up Each Device.
Feb 16, 2024

What triggers Intune enrollment? ›

The enrollment into Intune is triggered by a group policy created on your local AD and happens without any user interaction.

How do I check my Intune enrollment status? ›

Windows
  1. Go to Windows Settings.
  2. Click on Accounts.
  3. Click on Access work or school and look for one of these: This means that your computer is joined to Azure AD and enrolled in Intune. Click on it, and then click on Info. Scroll down and look for "The sync was successful" in the Device sync status section.
Nov 13, 2023

How do I increase my Intune enrollment limit? ›

Sign in to the Microsoft Intune admin center. Go to Devices > Enrollment restrictions > Default (under Device limit restrictions) > Properties > Edit (next to Device limit) > increase the Device limit (maximum 15)> Review + Save.

Do you need a license to enroll in Intune? ›

All Intune devices must have a valid Windows license. If a candidate device does not have a license, we cannot enroll it in Intune.

What is the default enrollment policy for Intune? ›

In groups where both Android platforms are allowed, devices that support work profile will enroll with a work profile. Devices that don't support work profile will enroll on the Android device administrator platform.

How do I turn off Intune enrollment? ›

Navigate to the Microsoft Intune admin center and go to the “Devices” page. Next, go to the “Enrollment device platform restrictions” policy page and click on the “All Users” policy to change the global policy or create a new one to disable device enrollments for a specific user group.

Does Intune track phone activity? ›

Intune doesn't collect nor allow an Admin to see the following data: An end users' calling or web browsing history. Personal email. Text messages.

What devices can be managed by Intune? ›

Microsoft Intune currently supports management for Android, iOS and iPadOS, Linux, macOS, Windows and ChromeOS devices. Manage the lifecycle of apps on managed devices, including the deployment, update and removal of apps. Manage apps on mobile devices and securely provide access to company data via those apps.

Can Intune read personal data? ›

Your organization can't see your personal information when you enroll a device in Microsoft Intune.

What is enrollment device limit restrictions? ›

There are two types of device enrollment restrictions you can configure in Microsoft Intune: Device platform restrictions: Restrict devices based on device platform, version, manufacturer, or ownership type. Device limit restrictions: Restrict the number of devices a user can enroll in Intune.

What are the types of enrollment in Intune? ›

Different enrollment options include Autopilot, Zero Touch, Company portal, Hybrid Azure AD/Azure AD join, ABM, and co-management. The most popular Intune enrollment option is Autopilot because most corporate devices are Windows devices, and most are moving into modern management.

What are the two major categories of device restrictions while enrolling devices? ›

There is a major difference between device platform restrictions and device limit restrictions. The Device limit restrictions will let you restrict the number of devices allowed to enroll whereas Device platform restrictions lets you restrict device platforms, OS versions, and personally owned devices.

How many devices can a device enrollment manager enroll? ›

Device enrollment managers are useful to have when you need to enroll and prepare many devices for distribution. People signed in to a DEM account can enroll and manage up to 1,000 devices, while a standard non-admin account can only enroll 15.

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