How to Connect to T-Mobile Internet | T-Mobile 5G Home Internet (2024)

Get help connecting your devices to your T-Mobile Wi-Fi 5G network and learn more about connecting third-party equipment and services.

Get Connected
Third-party equipment
Third-party services
Gateway Settings

Connect your devices to T-Mobile Wi-Fi

Connecting your device is easy. T-Mobile Internet works just like other providers.

For mobile device-specific instructions, check out our Tutorials or refer to your device manufacturer.

Go to your device settings and select Wi-Fi.
Turn Wi-Fi on to scan for available networks and select your network name (if you have not set a personalized network name, the default name will be listed on the bottom of your gateway).
Enter your password (if you have not set one, the password will be located on the bottom of your gateway).

Third-party equipment compatibility

Gaming systems

Some online gaming systems require advanced settings and configurations (ex. NAT/Port forwarding, UPnP/Static IP). These settings cannot be configured on the T-Mobile gateway.

Refer to the gaming system's manufacturer or developer for additional support.

Network switch

Network switches that connect to the gateway's ethernet port are compatible with T-Mobile gateways.

Third-party routers

Third-party routers can be connected to a T-Mobile gateway using the ethernet port. You will see a Wi-Fi network broadcast by both the gateway and the third-party router.

The Wi-Fi network broadcast can be disabled in the T-Mobile app. Check out a Tutorial for steps to hide your network:

Mesh network systems/Wi-Fi extenders

Wi-Fi Extenders and Mesh Products that support Wi-Fi 6 are fully compatible with our 5G gateways.

Refer to the manufacturer of your Wi-Fi extender or mesh product for additional support.

Smart devices (speakers, security cameras, switches/plugs, etc.)

Common issues connecting Smart Home / Home Automation devices are resolved by separating the 2.4 GHz or 5 GHz Wi-Fi networks.

You can use the T-Mobile Internet app to set up separate 2.4 and 5GHz networks. Check out our Tutorial for steps to create additional Wi-Fi networks:

Tutorial for iOS
Tutorial for Android

Refer to the manufacturer or developer of your smart device for additional support.

Expand your indoor coverage withGoogle Nest Wifi mesh network

A mesh network consists of a Google mesh router with additional mesh routers and works with your gateway to spread signal throughout your home.

Learn more

How to Connect to T-Mobile Internet | T-Mobile 5G Home Internet (1)

Third-party service compatibility

Live TV streaming services

T-Mobile Home Internet uses dynamic IP addressing, meaning your IP address will change over time.
Dynamic IP changes may cause the geolocation to show differently than the physical location of the gateway.
T-Mobile does not have the ability to change IP from dynamic to static.
Streaming services that rely on IP address for specific location data to deliver live TV are not compatible with T-Mobile Home Internet. This includes Hulu Live and Sling Live TV.
YouTube TV supports required location data, and will work seamlessly with T-Mobile Internet.
Streaming services that use physical location of the device (GPS) are compatible with T-Mobile Internet (for example, streaming services that use the physical location of the device, like YouTube TV and FuboTV on a phone or tablet, are compatible).

Firewall

T-Mobile Home Internet only provides connectivity and does not have firewall software installed.

To protect your equipment, refer to a firewall software provider to purchase and install.

Voice Over IP (VOIP)

Third-party VOIP services and devices that support IPv6 are compatible with T-Mobile internet service.

Anti-virus software

T-Mobile Home Internet only provides connectivity and does not include anti-virus software.

To protect your equipment, refer to an anti-virus software provider to purchase and install.

LineLink

LineLink is compatible with your T-Mobile Home Internet service. To learn more, check out T-Mobile LineLink.

VPN

You can connect to a VPN while using T-Mobile internet service. Refer to the VPN developer or your IT department if you need help connecting.

Gateway Settings

Enable band steering / Separate 2.4GHz and 5GHZ networks

The 5G gateway is pre-configured with a single Wi-Fi network, which functions on both 2.4 GHz and 5GHz frequencies and supports intelligent band steering.

2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds.
5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.

Some older devices and smart devices only connect to a Wi-Fi network using 2.4GHz frequency. For these devices, use the T-Mobile Internet app to set up separate networks. Check out our Tutorials or watch a video to learn more about creating separate Wi-Fi networks.

Tutorial for iOS

Tutorial for Android

How to Connect to T-Mobile Internet | T-Mobile 5G Home Internet (2)

Additional settings for connecting your equipment & services

You may need to adjust some settings when connecting your third-party equipment or services to your T-Mobile gateway. Here are some of the most common questions:

Can I enable bridge mode?

T-Mobile gateways do not have the ability to enable and disable bridge mode.
Check out our Tutorial for steps to create additional Wi-Fi networks in the T-Mobile Internet app:

Tutorial for iOS
Tutorial for Android

How do I configure the DNS server address?

You can manually configure DNS server addresses on their connected devices. The DNS server configuration on the gateway itself is fixed.

Can I change NAT type on my gateway?

T-Mobile gateways do not have the ability to change NAT type.

Refer to the manufacturer or developer if you receive an error about NAT.

Can I enable / disable NAT or port forwarding?

T-Mobile gateways do not have the ability to enable and disable NAT/port forwarding.

Refer to the manufacturer or developer if NAT or port forwarding is needed.

Does my gateway have a static or dynamic IP address?

T-Mobile Home Internet uses dynamic IP addressing, meaning your IP address will change over time.
Dynamic IP changes may cause the geolocation to show differently than the physical location of the gateway.
T-Mobile does not have the ability to change IP from dynamic to static.
Streaming services that rely on IP address for specific location data to deliver live TV are not compatible with T-Mobile Home Internet. This includes Hulu Live and Sling Live TV.

Does my gateway have a WPS button?

T-Mobile gateways do not have a WPS button.

Refer to the device manufacturer for additional information or workaround steps to connect without WPS.

Can I adjust MTU settings on my gateway?

At this time adjusting the MTU size is not supported.
The HSI MTU size is set to 1500 across all gateways.
If a different MTU size is needed, the customer should work with the manufacturer, developer, or IT department of the device connecting to the gateway or service being used for alternate options.

Do T-Mobile 5G gateways support SIP ALG?

SIP ALG is not enabled or supported on T-Mobile 5G Gateways.

How do I change WPA settings?

WPA settings can be managed from the T-Mobile Internet app.

WPA2 / WPA3 are recommended and are default on gateways.
WPA / WPA2 increase connected device compatibility for older devices, but it decreases Wi-Fi security.

Looking for something else?

Return to T-Mobile Internet Support

How to Connect to T-Mobile Internet | T-Mobile 5G Home Internet (2024)

FAQs

How to connect to T-Mobile home internet? ›

Connect to T-Mobile Internet

After your gateway is set up and you've found the best placement in your home, go to your Wi-Fi settings on the device you want to connect and scan for available networks. Select your T-Mobile network name and enter your password to get connected.

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Why is my T-Mobile Internet not connecting? ›

Troubleshoot no signal or "no service" errors

Turn off Wi-Fi to make sure you're using the T-Mobile network. Set the device Network mode to Auto. Remove any cases or covers from the device. Update the device software to the latest version.

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How to activate T-Mobile 5G Wi-Fi? ›

T-Mobile

From your apps list, select Settings > Network & Internet.
Choose Mobile networks > Advanced.
Select Preferred network type and choose 5G On.

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How do I access my T-Mobile Internet account? ›

Log in to get started

Make sure you're connected to the gateway over Wi-Fi and open the T-Mobile Internet App.
Enter the administrator password, then select Log In. If you don't see a password field, choose Already setup? Log in first. The default password can be found on the back label of the device.

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Why won't my T-Mobile internet box turn on? ›

Restart your T-Mobile Gateway

Here's what you'll do: Step 1: Press the power button on the back of the gateway and disconnect the power cable. Step 2: Wait 60 seconds with the unit powered down. Step 3: Reconnect the power cable and press the power button to turn the gateway back on.

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Do you install T-Mobile Internet yourself? ›

You receive service through a 5G Gateway device (which combines the capabilities of a router and a modem), the Gateway device then converts the 5G signal to Wi-Fi, and provides a Wi-Fi signal accessible by all the devices in your home. Easy, self-installation – set up in as little as 15 minutes.

How to access T-Mobile router settings? ›

Open your browser. In the address bar, enter http://192.168.1.1 and press Enter. Enter your login information and choose Login. Note: The default login information can be found on the bottom of the LTE Wi-Fi Gateway .

How do I reset my T-Mobile 5G home internet? ›

T-Mobile 5G Hotspot

Insert a smartphone's SIM tool or a straightened paper clip into the reset pin hole and gently press the reset key for 10 seconds. The T-Mobile 5G Hotspot will reset to factory default and restart automatically. Alternatively, you can perform a reset using the Web UI.

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How do I manually connect to 5G Wi-Fi? ›

Right-click the Wi-Fi device and choose Properties. Switch to the Advanced tab. Search for an option called Preferred Band and set the value to Prefer 5GHz band (or equivalent). Options may have slightly different names depending on the adapter in your laptop.

Learn More Now ›

Why isn't my T-Mobile 5G working? ›

Have you rebooted the device? Many problems can be solved by simply rebooting the device. Turn your T-Mobile REVVL 5G off, reboot it and check whether the problem has been solved. If you cannot reboot the device the normal way, you can also force it.

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Can I connect T-Mobile Internet to a router? ›

Third-party routers can be connected to a T-Mobile gateway using the ethernet port. You will see a Wi-Fi network broadcast by both the gateway and the third-party router. The Wi-Fi network broadcast can be disabled in the T-Mobile app.