How to Become a Social Work Case Manager | BestColleges (2024)

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  • Case managers work in organizations and government departments to connect people to services.
  • They may specialize in healthcare, corrections, child welfare, or another human service field.
  • Case manager jobs typically require a bachelor's degree.
  • Some case managers have a master's degree in social work.

Case managers often work with people who have fallen on tough times, connecting them to support services.

One of the many professions in social work, case managers connect people to helpful programs and monitor their progress. Ultimately, they aim to use community resources effectively and help people get the support they need.

BestColleges.com is an advertising-supported site. Featured or trusted partner programs and all school search, finder, or match results are for schools that compensate us. This compensation does not influence our school rankings, resource guides, or other editorially-independent information published on this site.

Ready to Start Your Journey?

Learn the steps to become a case manager, where case managers work, and how much they make throughout their careers.

What Is a Case Manager?

Case managers help people navigate and/or access health, mental health, criminal justice, child welfare, and other social service systems. These professionals collaborate with clients' family members, healthcare providers, licensed clinical social workers (LCSWs), and other community organizations.

On a given day, case managers may:

  • Screen new clients to assess their strengths, needs, and preferences.
  • Create a plan to improve clients' quality of life.
  • Help prevent or manage crises in a client's life.
  • Refer clients to services.
  • Monitor clients' progress with services.

Registered Nurse Case Managers vs. Social Work Case Managers

Some case managers are registered nurse case managers. They provide medical services in addition to regular case management. This article is about social work case manager jobs, which focus on social and emotional support rather than medical care.

Steps to Become a Case Manager

Step 1: Earn a GED or High School Diploma

Many case manager positions require some degree. Degree programs typically admit applicants with a high school diploma or GED credential.

Step 2: Gain Experience in Case Management Settings

Before starting a degree program, you can volunteer or assist case management professionals.

Look to supportive housing organizations if you want to work as a housing case manager. If you want to work with children and families, become a youth mentor. You can also volunteer with the American Red Cross as a caseworker.

Step 3: Complete a Bachelor's Program

You don't need a specific bachelor's degree to become a case manager. However, employers typically hire candidates with degrees related to social services and mental health. Typical case manager degrees include:

  • Bachelor's in human services
  • Bachelor's in psychology
  • Bachelor's of social work (BSW)
  • Bachelor's in sociology
  • Bachelor's in criminal justice

Make sure your college has accreditation from a recognized agency. In addition, BSW programs need accreditation from the Council on Social Work Education.

Step 4: Earn a Master's Degree

You may need a master's in social work (MSW) for some case manager jobs. These professionals may also offer clinical services, like talk therapy, as long as a licensed clinician supervises them.

MSW grads can work as case managers to rack up the supervised hours they need to become an LCSW.

Step 5: Advance Your Career With Certification

The National Association of Social Workers and the Commission for Case Manager Certification jointly offer certification pathways for social work case managers, including:

  • Certified social work case manager
  • Certified advanced social work case manager

Certified social work case managers must:

  • Hold a BSW.
  • Have at least three years of supervised experience.
  • Have a state BSW-level social work license, pass the Association of Social Work Boards (ASWB) exam, or have four years of supervised experience plus 20 continuing education units.

Certified advanced social work case managers must:

  • Hold an MSW.
  • Have at least two years of supervised experience.
  • Have a state MSW-level social work license or pass the ASWB exam.

Case Manager Salary

Case managers may make less than other social workers with master's degrees. Payscale reported average social services case manager salaries of $40,050 in March 2022. That's lower than the median for social worker salaries, which was $51,760 as of May 2020 according to the Bureau of Labor Statistics.

Here's how case manager salaries stacked up across years of experience:

Case Manager Salaries by Experience Level
Years of ExperienceAverage Case Manager Salary
1-4$38,970
5-9$41,330
10-19$42,640
20+$47,670
Data from Payscale, March 2022

Types of Case Manager Careers

Child and Family Case Manager

These professionals may work in foster care or government departments of family services. They visit people in their homes, connect families to resources like childcare and nutrition programs, and counsel individuals dealing with family separation.

Child and family case managers typically need a BSW or bachelor's in human services.

Healthcare Social Work Case Manager

In hospitals, social work case managers help patients navigate complicated healthcare systems. They collaborate with patients, nurses, physicians, and community organizations. Typically, they help clients awaiting treatment, recovering, or transitioning through different care settings.

These professionals need extensive knowledge of healthcare benefits and programs. They may become certified to demonstrate their expertise to employers.

Mental Health Case Manager

Mental health case managers work with clients who may need treatment for mood or personality disorders or other mental health issues. They help clients connect to psychiatric service providers and monitor their progress.

These professionals may have a bachelor's degree in counseling, psychology, or social work. Some have a master's degree and license in social work or counseling.

Substance Abuse Case Manager

These case managers help people dealing with substance use issues. They may help recovering clients find housing, transportation, and employment. Some substance misuse case manager jobs require candidates to be licensed clinical alcohol and drug counselors.

Correctional Case Manager

Some case managers help people in or recently released from correctional systems, like prison or juvenile detention. They help clients reintegrate into communities and find any support they need, from housing to healthcare to counseling.

These case managers typically have degrees in human services, psychology, or criminal justice.

Geriatric Case Manager

Geriatric case managers help assist older people through late-life transitions. They may:

  • Assess individuals' social, financial, and physical needs as they age.
  • Educate families on assisted living and home health options.
  • Collaborate with physicians and nurses to arm families with resources.

The National Association of Social Workers offers the social worker in gerontology credential. This credential is available to BSW grads who have experience working with older adults and completed gerontology-specific coursework.

Frequently Asked Questions About Becoming a Case Manager

What is the role of a case manager?

Case managers assist people receiving services from various organizations, such as:

  • Hospitals
  • Mental health care providers
  • Housing organizations
  • Court services

They help people manage life transitions, avoid crises, and access resources. Case managers create plans to help people become more self-sufficient in the long term. They monitor clients' progress and coordinate services with other support professionals.

What is the difference between a social worker and a case manager?

Social work encompasses many different jobs. Some social workers focus on counseling and psychotherapy or policy analysis and research. Social workers who are case managers primarily help people navigate complex systems, like healthcare, foster care, or the court system. They know what resources are available. They connect individuals to different service providers and monitor their progress.

Licensed social workers need an MSW. Case managers tend to have a BSW or a bachelor's degree in a related field.

How do you become a successful case manager?

Typically, case managers have at least a bachelor's degree. Some also have a master's degree or license to provide clinical services.

In addition, case managers use the following skills in their day-to-day jobs.

  • Relationship Building: Case managers must build trust with clients. They also collaborate closely with other health and social service professionals.
  • Problem Solving: These professionals work with clients in crises. A lot of their job is helping clients overcome major hurdles and navigate complex social services systems.
  • Expertise: Case managers work in complex, regulated systems —healthcare, corrections, and more. They need to know all the protocols and available resources in their field.

What is an example of case management?

We like this example from Hudson Valley Community Services. This organization coordinates care for people living with complex health conditions.

When a client got out of prison, he had no job, housing, or connections. Case managers called social service agencies to help him access public benefits. They organized transportation for him to meet his parole officer. They also found him a place to stay for the night. Later, they checked in with the client to monitor his progress and ensure his access to services.

Resources for Case Managers

  • American Case Management Association: ACMA focuses on healthcare case management. It offers professional development resources, creates networking opportunities, and advocates for healthcare case managers.
  • Case Management Society of America: CMSA is an international organization supporting case managers' education and networking.
  • National Association of Case Management: This organization supports social work case managers in community-based organizations. It provides conferences and free webinars. Check out its Career Center to find jobs and post your resume.
How to Become a Social Work Case Manager | BestColleges (2024)

FAQs

How do you start being a case manager? ›

How to Become a Certified Case Manager
  1. Complete a Bachelor's Degree. ...
  2. Complete a master's degree. ...
  3. Gain Work Experience. ...
  4. Obtain a Case Management Certification. ...
  5. Maintain Licensure. ...
  6. Degrees in Health Care Case Management.

What is a case manager in social work? ›

Social work case managers act as care coordinators and managers. They evaluate the needs of clients (individuals, families, children, etc.), identify the services needed, and create a plan to provide that care. Case managers may also be responsible for evaluating the effectiveness of the care plan and services.

What is the difference between a social worker and a case manager? ›

A social worker directly provides some needed services to clients and offers referrals for other services. In contrast, a case manager will act as a plan developer and coordinator to connect clients to the services they need to overcome life challenges.

Is becoming a case manager hard? ›

Being a case manager is not exactly easy, but it is extremely rewarding. Case managers have a lot of responsibilities—from facilitating educational coping skills groups and having in-depth conversations, to doing fun and engaging activities with clients.

What certifications should I get for case manager? ›

Knowledge of case management terminology and current practice are among the essential elements you'll need to pass the Certified Case Manager® (CCM®) exam. But earning the CCM is about more than book knowledge—after all, it's an exam based on what case managers do in daily practice.

Which case management certification is best? ›

CCM (Certified Case Manager)

This certification exam is administered by the Commission for Case Manager Certification and is considered the gold standard of case management certifications. It is also the most popular with over 45,000 board-certified case managers to date.

What are the 4 types of case management? ›

Four Types of Case Management Models
  • The Brokerage Model Case Management.
  • The Clinical Case Management Model.
  • The Strengths-Based Clinical Case Management Model.
  • The Intensive Case Management (ICM) Model.
Feb 23, 2021

Is being a case manager worth it? ›

Yes, a case manager is a good job, and they typically earn a good salary and work to help people on a daily basis. There are a variety of types of case managers, and each position within the field reflects unique attributes about the career field. The salary of a case manager depends on many factors.

What is the difference between a caseworker and a case manager? ›

What is a case manager? Also known as case workers, case managers evaluate and plan the actions needed to meet a client's healthcare needs. Instead of offering therapy like a social worker, case managers coordinate their client's treatment program which involves getting them the right services and care.

What is the highest paid social worker? ›

Highest Paid Social Workers
Job TitleMedian SalaryCareer Outlook
Child, Family, and School Social Workers$48,43014%
Healthcare Social Workers$58,47020%
Mental Health and Substance Abuse Social Workers$49,63019%
All Other Social Workers$60,9008%

What is the highest salary for a social worker? ›

The best Social Worker jobs can pay up to $99,000 per year.

Assistance may include food and housing subsidies, health care, and job training. Part of their duties involve crisis prevention; many of their clients deal with poverty, abuse, addiction, and unemployment.

What is the highest level of social worker? ›

The undergraduate degree is the bachelor of social work (BSW). Graduate degrees include the master of social work (MSW), and a doctorate (DSW) or PhD in Social Work.

What are the cons of being a case manager? ›

The biggest cons are probably stress, coupled with low pay (in most disciplines). As a nursing case manager, you'll make about $61,000 a year, but most other case managers make closer to $45,000 annually. You may be able to earn more by earning certifications or a relevant master's degree.

How do I pass my case management certification? ›

There are 5 major domains and 59 subdomains included on the exam.
  1. Create a Study Schedule. Waiting until the night before your exam to cram just isn't going to work. ...
  2. CCM Study Guide. ...
  3. Study the Exam Domains. ...
  4. The Exam Is Practice-Based. ...
  5. CCM Flashcards. ...
  6. Divide Up The Material. ...
  7. Know That a “C” Is Enough. ...
  8. CCM Practice Test.
Jul 20, 2018

What is a typical day for a case manager? ›

A case manager will spend the majority of their day meeting with clients and families, filling out paperwork, communicating with health care providers and offices, making home visits and creating health plans.

Are case managers in demand? ›

According to the Bureau of Labor Statistics, case management is one of the fastest-growing occupations in the country. In fact, case management jobs are predicted to grow faster than the average job, at almost 20% over the next 10 years.

Is a case manager the same as a counselor? ›

In a rather simple form, a case manager is trained to help clients access “external resources,” whereas a therapist is trained to help clients access “internal resources.” Although case management can feel very therapeutic, it is not therapy.

Where do case managers make the most money? ›

Highest paying cities for Case Managers near United States
  • Los Angeles, CA. $23.74 per hour. 1.2k salaries reported.
  • $23.38 per hour. 654 salaries reported.
  • Las Vegas, NV. $22.96 per hour. 234 salaries reported.
  • Bronx, NY. $22.67 per hour. 588 salaries reported.
  • Atlanta, GA. $22.04 per hour. ...
  • Show more nearby cities.
Jan 29, 2023

Is Case Management a hard skill? ›

Case management requires professional skills and a variety of soft skills to perform the tasks and serve the client in the best way possible. Taking on a role as a case manager requires being highly responsible.

Is a CCM certification worth it? ›

Beyond certification, 98 percent have specialty experience in areas such as hospital case management, managed care and care transitions. Among CCMs who are supervisors, 99 percent have recommended the credential to others, and a strong majority (75 percent) prefer or require the CCM when hiring.

How much is the CCM exam? ›

How much does it cost to take the CCM exam? The application fee for the exam is $225, and the examination fee is $195, which is a total of $420.

How many clients should a case manager have? ›

Case managers working in provider settings (behavioral health facilities, home care, hospital or health systems, medical group/clinic settings, retail clinics, skilled nursing or long-term care facilities) consistently reported having an average caseload of 25-49 cases.

What is another name for a case manager? ›

What is a case manager? A case manager, also referred to as a nurse case manager, is a healthcare professional who coordinates the overall care of individual patients.

What is the career path for a case manager? ›

What is the common career path for a Case Manager? For a lot of case managers, a common path involves working on, and /or getting a degree at some level in a human service field such as mental health, counseling, substance abuse, criminal justice. Very often, this is an entry-level, not very well paid position.

What case managers Cannot do? ›

 Case managers should not allow their own personal problems, psychosocial distress, legal problems, substance abuse, or mental health difficulties to interfere with their professional judgment and performance or to jeopardize the best interests of people for whom they have a professional responsibility.

What do case managers wear? ›

"Business casual looks more professional than scrubs." At one facility, case managers wear dress pants and shirts with hospital logo and "case manager" or "social worker" on the front.

How stressful is being a case manager? ›

Case management—whichever discipline you practice in—is a stressful job, fraught with compassion fatigue and physical, mental, and spiritual signs of burnout. If not careful, those feelings can spill into one's entire life.

Are case managers always nurses? ›

Case management is often done by nurses, but not always. Depending on the setting, another type of professional may provide case management services.

What are the 8 Responsibilities The case manager does? ›

Case manager roles and responsibilities

Finding appropriate clinical care teams best suited to each patient's needs. Coordinating care with a patient's clinical team. Assessing patients for necessary care or changes to current care plans. Coordinating with social services to aid in assessing and administering care.

What is the lowest paid social worker? ›

Social Worker Salary Overview
  • <$33,020. Lowest 10%
  • $51,760. Median Salary.
  • >$85,820. Highest 10%
Aug 23, 2022

Can you make six figures as a social worker? ›

Social workers have the potential to make nearly six figures in some segments of the career field. But they also have the potential for building up six figures of student loan debt. Here's a closer look at current social worker salaries, including breakdowns based on location and education level.

Can I make a living as a social worker? ›

According to the Bureau of labor statistics, the median annual earnings of social workers are $51,760 per year. The highest 10% of earners can expect to earn $85,820 per year. Having a good and steady income is one of the most significant benefits of becoming a social worker.

Which state pays social workers the most? ›

Top-Paying Areas for Mental Health and Substance Abuse Social Workers
LocationEmploymentAverage Annual Salary
District of Columbia630$66,080
California14,970$65,020
Connecticut1,920$64,590
New York11,540$63,520
1 more row
Aug 17, 2020

Is the Lmsw exam hard? ›

74.5% of those who take the LMSW exam nationally pass on their first try; however, 90% of those who take the National Association of Social Workers' (NASW) course pass the exam on their first try. Below are some helpful study tips from the LMSW test prep class provided by NASW: Don't leave any questions blank.

Is MSW worth it? ›

Getting an MSW is worth it if you want to assume higher-level roles, such as that of a social work supervisor, and if you want opportunities to increase your earnings enough to offset the cost of a degree. In general, the social work industry is growing quickly.

What is the easiest social work job? ›

5 Easy Entry-Level Social Work Jobs
  • Group Home Workers.
  • Substance Abuse Counselors.
  • Community Social Workers.
  • Healthcare Social Workers.
  • Case Managers.

Who is the youngest social worker? ›

The World Record of “YOUNGEST SOCIAL WORKER TO PERFORM MAXIMUM SOCIAL ACTIVITIES” is achieved by VAISHALI SHARMA on 2nd September 2022 from Haridwar (Uttarakhand) India.

What degree is best for social work? ›

Doctoral social work degrees are the highest degree for social workers to get in the field. They prepare students for academic jobs and high-level social work careers. It takes students about five years to earn a Doctor of Social Work (DSW) degree.

Why should I be hired as a case manager? ›

Flexibility and work life balance.” “This is a great career for dynamic and high energy people.” “Very rewarding and every day is different.” “If you like a challenge, are good at planning and can think outside the box then case management can be a very rewarding career move.”

Why do case managers burn out? ›

Burnout is something case managers routinely battle due to the excessive and extended amounts of stress that can come with the job. Accompanying burnout are emotional and physical exhaustion, cynicism and detachment, feelings of ineffectiveness and lack of accomplishment.

What are the three levels of case management? ›

There are four basic levels involved with case management – intake, needs assessment, service planning, and monitoring and evaluating – which will be analyzed here.

How many questions is the case management exam? ›

A - The exam consists of 180 multiple-choice questions. 150 are operational and 30 are pretest items. The exam is comprised of 5 major domains and 59 subdomains. You will have 3 hours to complete the content portion of the test.

How do I get experience as a case manager? ›

Complete an internship in case management

While you complete a bachelor's degree program, apply for internships that allow you to work alongside case managers or social workers.

What does a social work case manager do? ›

Case Managers are employed to facilitate the process of case management. Their duties include assessing a client's physical and mental wellness, helping clients achieve autonomy, and coordinating and providing safe, timely services to the affected clients.

How do you prepare to be a case manager? ›

How to Become a Certified Case Manager
  1. Complete a Bachelor's Degree. ...
  2. Complete a master's degree. ...
  3. Gain Work Experience. ...
  4. Obtain a Case Management Certification. ...
  5. Maintain Licensure. ...
  6. Degrees in Health Care Case Management.

What is the job requirements of a case manager? ›

Required skills and qualifications
  • Bachelor's degree in nursing or healthcare-related discipline.
  • Three or more years of experience in case management or nursing.
  • Experience with psychological aspects of patient care.
  • Excellent interpersonal, verbal, and written communication skills.

What should a case manager do first? ›

Case managers' first duty is to their clients – coordinating care that is safe, timely, effective, efficient, equitable, and client-centered.

How do I become a nurse case manager with no experience? ›

It is possible to become a nurse case manager with a two-year ADN degree and a nursing license. Most employers require case managers to have experience in nursing to take on entry-level roles, but the minimum years of experience varies.

Is being a case manager a good career? ›

Yes, a case manager is a good job, and they typically earn a good salary and work to help people on a daily basis. There are a variety of types of case managers, and each position within the field reflects unique attributes about the career field. The salary of a case manager depends on many factors.

What are the 4 levels of case management? ›

A successful case management process consists of four core components: intake, needs assessment, service planning, and monitoring and evaluation.

Are case managers in high demand? ›

According to the Bureau of Labor Statistics, case management is one of the fastest-growing occupations in the country. In fact, case management jobs are predicted to grow faster than the average job, at almost 20% over the next 10 years.

What types of people become case managers? ›

Case managers have a vital role in medical and social service accessibility. They are in charge of coordinating resources and services to help achieve holistic well-being for their clients. Individuals who are organized, meticulous and people-oriented may find case management to be a rewarding career path.

How do I switch from RN to case manager? ›

While policies vary from state to state, a registered nurse looking to become a nurse case manager must be licensed. An RN working as a social worker will need to have a social worker license as well as a nursing license. RNs working as administrators typically need to complete training and pass a national exam.

How to get a case management job without experience? ›

How to become a case manager with no experience?
  1. To become a case manager with no experience, you need to determine what type of caseworker you want to be, earn a bachelor's or master's degree, and gain an internship in the field.
  2. Nurse case managers work in hospitals and other long-term medical facilities.
Nov 15, 2022

How much does a hospital case manager earn? ›

The average hospital case manager salary in South Africa is R 360 000 per year or R 185 per hour. Entry-level positions start at R 324 000 per year, while most experienced workers make up to R 466 500 per year.

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