Please Note: The information on this page is forNew Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page pleaseclick here.
If the Google Play Storeseems to be not running (or not responding) as it should on your device, there could be a few factors such as needing to clear cache and data of the application or the application has been disabled or hidden.
To clear the cache and data of the Application see steps below:
1Open Settings on the device.
2Tap Apps
3Scroll down and Select Google Play services . Select Storage then Clear Cache
4Tap the back button, Scroll to Google Play Store Select Storage then tap Clear Cache and Clear Data.
5Restart your device and launch the app again.
6If you are still having problems using the Google Play Store , reboot your phone. You may also try to uninstall and then reinstall the app causing the issue.
Notes:
- Google Play Storeis a native (pre-installed) application. This can not be un-installed. Ifit goes missing on your apps page, check if itdisabled or hidden. You can do this by OpeningSettings > Apps > Google Play Store
- If you are unable to download any apps from Google Play Store, please confirm that your device is connected to the Wi-Fi properly.
- Factory Resetis considered the last resort. If needed to be performed, pleaseback up your dataprior the procedure. Files and applications will be deleted upon reset.
You can download the user manual from ourManuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on0800 726 786orLive Chatwith our Technical Team online, services are open 24 hours, 7 days.
Check*, Repair, or Replace
*Check and Optimise your Galaxy through the Samsung Members App
_JPG$ "Google Play Store is not running on my phone (1)")
