Windows 11Windows 10
If you're in Windows 11 and you're having problems with an app from Microsoft Store, consider these updates and fixes.
First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.
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Make sure Windows is up to date.
Select Start >Settings> Windows Update>Check for updates. If there is an available update, select Install now. -
Make sure that your app works with Windows 11.For more info, seeYour app doesn't work with Windows.
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Update Microsoft Store.
Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library> Get updates. If an update for Microsoft Store is available, it will start installing automatically. -
Troubleshoot games.
If you're having issues installing a game, see Troubleshoot game installations on Windows. -
Repair or reset your apps.
See Repair or Remove programs in Windows. -
Reinstall yourapps
In Microsoft Store, selectLibrary. Find the app you want to reinstall, and then select Install.
If you're in Windows 10 and you're having problems with an app from Microsoft Store, consider these updates and fixes.
First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.
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Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select theStartbutton, then selectSettings>Update & Security>Windows Update>Check for Updates. If there is an available update, select Install now.
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Make sure that your app works with Windows 10. For more info, seeYour app doesn't work with Windows 10.
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Update Microsoft Store:Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, selectSee more>Downloads and updates> Getupdates. If an update for Microsoft Store is available, it will start installing automatically.
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Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10.
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Repair or reset your apps: See Repair or Remove programs in Windows 10.
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Reinstall yourapps: In Microsoft Store, selectSee more> My Library. Select the app you want to reinstall, and then select Install.
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Run the troubleshooter: Select the Start button, and then selectSettings > Update & Security > Troubleshoot,and then from the list selectWindows Store apps >Run the troubleshooter.
See also
If you can't find Microsoft Store, seeTrouble finding Microsoft Store in Windows 10.
If you're having trouble launching Microsoft Store, seeMicrosoft Store doesn't launch.
If you can launch the Microsoft Store but you are just having trouble finding or installing an app, seeI can't find or install an app from Microsoft Store.
Need more help?
Contact Support
For technical support, go toContact Microsoft Support, enter your problem and selectGet Help. If you still need help, selectContact Supportto be routed to the best support option.
