FAQs
Customer Support? ›
Customer support is the team of people who provide help when customers have trouble with a company's products or services. It's ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve.
What customer support means? ›Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
What are 3 skills for customer support? ›Empathy, good communication, and problem-solving are core skills in providing excellent customer service.
What are the 5 qualities of customer support? ›When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.
What's the difference between customer service and customer support? ›customer support. The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.